Basically our fibres on our FibreDP hardware is in the wrong tray in the splitter node, so they couldn't complete our first install.
This doesn't sound like an accurate description of a problem that would stop a step one install.
As long as the fibre from the DP node actually gets to the correct splitter node, where it arrives doesn't actually matter, the only issue is that it would be incorrect on records.
Thats what I thought, I was explaining it to one of my neighbours (which also ordered it the same time as me) that it shouldn't stop them doing the first install and all the engineer needed to do is just pick a fibre at the DP and use that.
And when the second engineer visit happens, all they would need to do is find out what fibre that was the other end and update the record to that fibre for that home, simple.
So does this happen a lot, or is this rare?
All that needs doing is a light source put on at the DP, or at the CSP and trace it to the splitter.
Well I did suggest a similar way of installing it all and on the second visit stick a light source on the fibre in our home and go to the other end (I said the exchange), where he did say that they wouldn't need to go to the exchange and all they would need to go to was the splitter.
So I was very close
There is an MDU site I work at where the fibres from the DP don't come up as routed on the splitter node. You simply adopt the above process, and provide service, and then ring the fibre routing team and have them manually update the records.
The above is why the problem with yours might be something else OR you got a reet numpty of a 1st stage bod, there are some noobs out there.
Well all I know is there is loads of fibres at our DP and they are all going to our splitter node the bottom of our road, the engineer has confirmed that, he just said our DP (might mean all our DP's down our road) is using the wrong trays in the splitter node and that it need to be corrected before they can progress.
I did say just mark on the splitter trays what DP they are connecting to, but that wouldn't resolve the records issue.
What I am really worried about is other people on our hardware i.e. phone pole are also now ordering FTTP.
And due to I was the first to order (apart from the home 4 doors down) I am worried that where this issue is there my live date of the 26th August might get rescheduled to a later date and by then if the issue gets resolved the others gets theirs first and by the time of my re-scheduled order (if it gets rescheduled) there won't be any available fibres.
Like I said it would be a kick in the face after all the hard work I have put in (i.e. just under 5 years) and the 2 or so years work my local MP has done for me not to be able to get fibre would suck big time.
Or are the fibres allocated when we place our order?
I am guessing its as soon as the first engineer visit has been completed is when that fibre strand has been allocated.
* Hopefully Bob will be posting a link to a splitter node's guts shortly, then I can describe the above a little clearer.
Just looked at your pictures, so the red ones are the four fibres that get fed into the splitter and the grey trays are for the fibres leaving the splitter, that makes sense.
So each grey tray would house 4 fibres (4 x 32), so I can see what the engineer was saying now, where it was all over the place, our splitter might have fibres from different DP's going to the same tray in the splitter.
But like you said a record change would resolve that issue, the only fibres that are being used on that splitter is four doors from me and that's it.
Our splitter as far as I know is only for the lower part of our road and side roads there, the upper part of our road and those side roads are using a different splitter and are going a different route.
So a record is defiantly the best route to go and that could be either done all now or when the order is placed or on the first or second visit.