I agree with everything you've said, so I'm not disagreeing with you or trying to start an argument...
...but throughout the evolution of internet connections, from the very start, people have been saying "If you can wait a few years then [whatever] will probably arrive at your area by then"
. That isn't a ridiculous thing to say, but it's almost never true. In reality, someone will spend... say, 5 out of 6 years waiting for a marginally better (existing) technology to be implemented in their area, but all of a sudden and without any fuss, a brand new technology will cancel all previous plans, and be implemented. So that's 5 years of worrying and being frustrated all down the drain, without an explanation, and indeed without any follow-up from the customers because they're just grateful for the new service.
So the whole thing of being frustrated at a poor service is made infinitely worse, because as the loudest and most influential complainants get something close to, or better than, what they wanted, they suddenly disappear; and you're left with the last few who BT haven't accommodated for whatever reason, who are very understandably still extremely frustrated.
And then the cycle starts again, doesn't it? These "last few"
are half-promised expansion plans and phases, but long before these musings ever become reality, it's 2025 and nobody under the age of 40 is familiar with the word "copper", so the long and bitter argument was always useless, and the problem has been solved just because of the progression of time, as opposed to anyone at BT actually listening to any of its customers and taking action.
Edited by gazzyk1ns (Wed 24-Aug-16 06:40:32)