I signed up to PlusNet Fibre on the 80/20 package. Initially I could only connect at about 40/9 which seemed very slow. So I raised a fault and they arranged for a BT engineer to visit. He installed a new master socket and made some changes including connecting me to a new socket in the fibre cabinet. After this my speed is now 49/18. So improved a fair bit but still slower than the original estimate for the line of between 60-80. PlusNet tell me the minimum speed that OFCOM allow is 53mbit so I can ask them to get BT to investigate further.
Is it worth getting PlusNet to ask BT to send another engineer to visit? Is it likely they will be able to do anything further? Or am I wasting my time in pursuing anything further? I've got a couple of weeks to give an answer and I was planning on leaving it a bit as I'm going on holiday for a week anyway.
I'd appreciate advice, especially from anyone that might have been in the same situation before.
Thanks in advance!