I have Fibre broadband with plusnet. My router tells me I have an attainable speed of 36 Mb/s however the sync is never greater than 29999 and after plusnet ran a test it shows I am on a banded 30 Mb/s profile.
At the moment this is at a property not occupied all the time, but the broadband is used for remote monitoring & when visiting.
PlusNet say the only way this can be fixed is with a site visit. However since removing banding does not require a site visit, AND I am not there at the time they can call I am struggling to understand why this can't be fixed remotely.
Does any one have any experience of this and convincing an ISP that BT to remove the band without a visit.
They further tell me if they turn up and do not find a fault they will charge me. The test says there is no fault in my property just a banded profile.