of course you only referring to CPs not end users, as CPs are openreach customers.
CPs can quite easily misjudge what is what.
Just because CPs agree silly arrangements like only accepting a minimum sin test been carried out on a line to see if its voice capable, it doesnt mean end users would agree to such nonsense.
e.g. in my own case I have paid circa £960 in line rental that has been passed onto openreach at this address, all the callouts that have occured since then have probably not reached that figure in costs to openreach.
Not to mention the number of properties where line rental is paid and there is no callouts whatsoever, line rental is like the insurance business, some customers will not be profitable but the majority will be and that subsidises those who are not.
I am surprised some are trying to defend this openreach and middleman CP arrangement and the current service levels in place. Even openreach themselves have said its not satisfactory.
Edited by Chrysalis (Fri 13-Jan-17 21:54:41)