I currently live in a property which has FTTC (I have BT Infinity) but we're moving to a new build estate 600 yards up the road in around a months time.
It looks like the developers have already had BTO come and install the external lines, as the address now appears on the dslchecker. However, it doesn't show as having FTTC capabilities. The village that I live in has 100% FTTC coverage and it appears they all run off one cabinet.
Looking on the BTO site, it says 'Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet.' and the DSL checker only shows the following:
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
WBC ADSL 2+ Up to 3 -- -- Available --
ADSL Max Up to 2.5 -- -- Available --
WBC Fixed Rate 1 -- -- Available --
Fixed Rate 1 -- -- Available --
VDSL Multicast -- -- -- Available --
ADSL Multicast -- -- -- Available --'
Houses much further up the road also have coverage (and to this cabinet), so I don't believe there is an issue with distance.
Theres no FTTC listed, which (I think?) might be because theres no existing line installed - is that usually the case?
Anyway, this causes issues when organising a home move with BT, as the system says no - can't install Infinity, theres no infinity capability there! Sigh.
What would you suggest I do to resolve this - is this easily resolvable? Having read (and only being able to find) horror stories about house moves and FTTC into a new property, I'm wondering what suggestions you might have. I don't want to start the process with BT until I'm confident I know how best to approach it, if that makes sense.
Edited by sigma003 (Thu 17-Nov-16 21:22:00)