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Standard User HangOn_Bryn
(newbie) Mon 19-Dec-16 09:22:40
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Confused??? Our Nieghbour is elgible for fibre but we arent?


[link to this post]
 
Good morning,

New poster here, any help is welcome. We have the situation where by the business i work at is needing an increase in internet speed to enable us to continue working forward and not stay in the dark ages. Our exchange Leintwardine has recently been upgraded to fibre with all 3 cabinets active and taking orders. we are served by cabinet 2 and according to all available checkers are not eligible for an FTTC connection. However all our neighbours are whether they are residential or business users??

All the properties immediately next to and opposite us are served from the same pavement box which is in our gateway. we are closer to the cabinet than my residential property is to my cabinet which is also served from the same exchange.

Any ideas as to why this is would be great or any channel in which we can speak directly with OR?

Thanks
Standard User lee111s
(experienced) Mon 19-Dec-16 09:43:58
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: HangOn_Bryn] [link to this post]
 
Do you have an active phone line?

If so, who with?

Have you checked both the Openreach and Wholesale checkers? For the address?
Administrator MrSaffron
(staff) Mon 19-Dec-16 09:48:10
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: lee111s] [link to this post]
 
Are all the others showing up as being on the same cabinet too

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User MHC
(sensei) Mon 19-Dec-16 10:00:14
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: HangOn_Bryn] [link to this post]
 
What is your postcode? And those of the neighbouring businesses and residential locations?


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

M H C


taurus excreta cerebrum vincit
Standard User HangOn_Bryn
(newbie) Mon 19-Dec-16 13:50:42
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: MHC] [link to this post]
 
Our Postcode is the same as for the surrounding business' and properties, SY7 0NB.
All checkers show us and our neighbours as being sourced through Cab 2. We have 2 active phone lines into the property and neither can apparently support fibre for an unknown reason. I have asked if having a new line installed would allow us to get fibre but according to one guy at BT that wont. Whilst looking into phone providers one company guaranteed us 80mbs fibre if we had a new line installed but we have a long period left on our current contract so the buy out put the boss off.

Also i was told that the reason our line isn't registering for fibre is because our premises doesn't show on the broadband checker and apparently having internet from BT should help resolve this (luckily they were cheaper for ADSL than our current supplier anyway). How can our premises not show when we have been here for more than 20 years with active phone lines from the beginning.
Standard User HangOn_Bryn
(newbie) Mon 19-Dec-16 15:32:03
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: lee111s] [link to this post]
 
yes we have 2 active phone lines with Daisy Telecom.
Standard User Fastman2
(experienced) Mon 19-Dec-16 16:22:19
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: HangOn_Bryn] [link to this post]
 
and what do you run over those lives call or VOIP

have you asked daisy around FTTC

depends on how your routed
Standard User WWWombat
(knowledge is power) Mon 19-Dec-16 17:19:11
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: HangOn_Bryn] [link to this post]
 
In reply to a post by HangOn_Bryn:
Our Postcode is the same as for the surrounding business' and properties, SY7 0NB.


That postcode is a huge area, so, to be sure, we should check:
a) Those neighbours are immediate neighbours
b) Their predicted speeds are well above the minimum
c) And that some of those neighbours actually get a speed close to their predicted speed
d) There isn't an alternative route back to cab 2 for your cables

Do your cables go to the same pole as the neighbours?

It is certainly possible for the Openreach database to be wrong, such that it won't allow you to order. If that is the cause of your problem, then that is what needs to be fixed - which might be a better approach than installing a new line.

That, of course, really relies on your ISP support staff chasing this on your behalf. If that doesn't work, then you either need to use an ISP that will chase it, or get in touch with Openreach yourself.
Standard User WWWombat
(knowledge is power) Mon 19-Dec-16 17:47:23
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: WWWombat] [link to this post]
 
To get in touch yourself, you might find this post useful:
http://forums.thinkbroadband.com/fibre/t/4493231-re-...
Standard User PaulKirby
(fountain of knowledge) Mon 19-Dec-16 21:19:47
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Re: Confused??? Our Nieghbour is elgible for fibre but we ar


[re: WWWombat] [link to this post]
 
In reply to a post by WWWombat:
To get in touch yourself, you might find this post useful:
http://forums.thinkbroadband.com/fibre/t/4493231-re-...

They have also started to use another email address of fibre.enquiries@openreach.co.uk

But I would use one of the online forms, that way you get a VOL... ticket number assigned to your query.

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
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