Been working with them to install a new AIO Cab in Kempston Bedford, and ended up speaking to a few really good eggs within OR who have communicated really well and always given updates and not just reactively.
They managed to book in engineering works for today to switch over the circuits from our old PCP to the new AIO. I was worried that this would keep getting pushed back etc but the change over happened today, I managed to say thanks to the nice BT Engineer who was doing it. (sorry I didn't have any Hob Nobs with me at the time!)
The development speeds are up to 4x what we had before and I will be regarding to the 80/20 service when the DB's have updated.
So, some good news for a change.
Mr S, if you do speak to anyone senior in BT in the near future please feel free to mention my thanks.