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Standard User bobiscuit
(newbie) Tue 17-Jan-17 10:18:51
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BT Infinity in a new house


[link to this post]
 
We live in a new housing development. The older houses across the street are connected to the same cabinet which has a status of "fibre enabled", and those houses have Infinity.

BT website says they have "no plans to bring fibre to our area". I tried speaking with customer service to ask about it - but the Indian call centre staff barely understood what I was asking and just repeated the same thing over and over: "We don't have a plan for your area yet".

Is this standard for new housing developments? What are our chances of getting Infinity any time soon?
Administrator MrSaffron
(staff) Tue 17-Jan-17 10:27:10
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Re: BT Infinity in a new house


[re: bobiscuit] [link to this post]
 
A lot depends on what is known and not known about the property.

If the phone wiring has not been installed then the no plans is correct as they've not hooked you up to the network at all and thus you could get nothing through to everything.

Some estates are built by multiple developers and some contribute to the cost of making sure fibre is available for their customers, and offers that do not are left with just ADSL/ADSL2+, so need to check what the developer did. If its a shrug shoulders response then they likely did nothing.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User WWWombat
(knowledge is power) Thu 19-Jan-17 18:45:00
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Re: BT Infinity in a new house


[re: bobiscuit] [link to this post]
 
In reply to a post by bobiscuit:
We live in a new housing development. The older houses across the street are connected to the same cabinet which has a status of "fibre enabled", and those houses have Infinity.


Is there a way in their service is "just" feasible, while your service could be "just too long"?

In reply to a post by bobiscuit:
BT website says they have "no plans to bring fibre to our area". I tried speaking with customer service to ask about it - but the Indian call centre staff barely understood what I was asking and just repeated the same thing over and over: "We don't have a plan for your area yet".


Obviously the script is saying that you have no service, and simple script-monkey service staff will repeat it. You might get more of an answer from an ISP with good quality support staff. But then again, you might not.

In reply to a post by bobiscuit:
Is this standard for new housing developments? What are our chances of getting Infinity any time soon?


It is certainly standard for new housing developments to not have their postcode properly known amongst utilities and delivery companies. It takes time to filter through.

It is certainly possible for BT's internal databases to not be properly updated with details, or for those entries to have not filtered through the system.

You need an ISP that is willing to start checking with Openreach whether their data is correct.

Of course, it could be true that the other houses are wired in a way that make service to them available, while your wires are still just too long.


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Standard User Fastman2
(experienced) Thu 19-Jan-17 23:38:30
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Re: BT Infinity in a new house


[re: bobiscuit] [link to this post]
 
can you advise if there is new green box at the entrance to your development - if so that means the developer asked for copper line only and the means that cab wont have been in any commercial programme and also no postcode so it wont be in any ntervention programme -- whos the developer and whats the development name
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