We live in a new housing development. The older houses across the street are connected to the same cabinet which has a status of "fibre enabled", and those houses have Infinity.
Is there a way in their service is "just" feasible, while your service could be "just too long"?
BT website says they have "no plans to bring fibre to our area". I tried speaking with customer service to ask about it - but the Indian call centre staff barely understood what I was asking and just repeated the same thing over and over: "We don't have a plan for your area yet".
Obviously the script is saying that you have no service, and simple script-monkey service staff will repeat it. You might get more of an answer from an ISP with good quality support staff. But then again, you might not.
Is this standard for new housing developments? What are our chances of getting Infinity any time soon?
It is certainly standard for new housing developments to not have their postcode properly known amongst utilities and delivery companies. It takes time to filter through.
It is certainly possible for BT's internal databases to not be properly updated with details, or for those entries to have not filtered through the system.
You need an ISP that is willing to start checking with Openreach whether their data is correct.
Of course, it could be true that the other houses are wired in a way that make service to them available, while your wires are still just too long.