I am currently in the process of moving home, back when I first made an offer for the house, BT advised I can get FTTP at up to 330mb/s (Ashford LWASH exchange)
Move forward to now and BT's checker now says "We are exploring solutions" for our house, but the next door neighbours (who are on the same pole) says they can get FTTP.
This is rather frustrating as we are now in the closing stages and I want to place my fibre order made as soon as we have a move in date, but BT now says this is unavailable.
The only thing I can think of is that the existing residents have just cancelled the BT line - would this cause the checker to say that Fibre isnt available? Or does this mean they dont have the capacity?
Is there a way I can find out what has happened?