I say its possibly one of the following:
1: Capacity, i.e. all fibres are used up on the DP / Manifold.
2: Your phone line is on a different PCP cabinet than your neighbour(s) it does happen.
3: BT decided on not completing the FTTP rollout down your road.
4: Some other reason.
Well reasons 2 and 3 happened to us, where our FTTP hardware was live due to a home already had FTTP.
After a total of 5 years or me moaning at them along with 2 of those years by my local MP along with proof the hardware was live and that there was no reason why we shouldn't be able to order FTTP, it then took an email from me to the CEO of BT Group and the Chairman's Office at BT for it to go live the end of last year.
So you need to contact BT about it and also your local MP to get the ball rolling.
Basically the way I see it, if there is already somebody on your phone pole that has FTTP and that there is still spare fibres left, you should be able to order FTTP even if your phone lines are on a different PCP cabinets.
The fibres will be coming from the same splitter anyhow and you would be using the same DP and possibly same manifold, so it just doesn't make financial sense not being able to order FTTP when there are spare fibres.
- Infinity 4 - 310Mbps (down), 31Mbps (up)