In March 2016 I was informed that my EO line was now on Cabinet 5 and I could order FTTC. After 3 months of trying, my provider gave up (Plusnet). The dslchecker.bt.com page went back to showing EO line. Then in December 2016 it went back to showing Cab5 so I placed another order, which has today been rejected due to it being an EO line.
Cabinet 5 never existed and a PCP and FTTC cabinet were built brand new next to each other.
What is going wrong here? If I check the numbers of my neighbours they show Cab5 and FTTC available yet if I place an order it gets rejected eventually.
I am on Exchange ESDUS postcode TD11 3AP