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Standard User ryannn
(regular) Sat 04-Feb-17 09:16:37
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BT Exchange Issue


[link to this post]
 
Hey!

So I've ordered fibre, got given a live date of 26th Jan, and was told the day before that it's going to be delayed, and was told that I'd be given an update on 8th Feb. They said that they need to fix an issue with the exchange, something to do with added more slots (the advisor said).

Is there anyway I can track information on faults? I can't wait two weeks as I stupidly agreed to a large project for my business in which I'm uploading and downloading large video files, so I really need an update but they aren't giving me any updates or information as to when!
Standard User j0hn83
(member) Sat 04-Feb-17 09:31:39
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Re: BT Exchange Issue


[re: ryannn] [link to this post]
 
Could you visit this site and enter your address into the address checker. Post back with the exchange and cabinet number listed at the top.
https://www.btwholesale.com/includes/adsl/adsl.htm

Edited by j0hn83 (Sat 04-Feb-17 09:31:59)

Standard User ryannn
(regular) Sat 04-Feb-17 10:07:31
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Re: BT Exchange Issue


[re: j0hn83] [link to this post]
 
On Exchange WORMBRIDGE is served by Cabinet 2

Many thanks!


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Standard User Fastman2
(experienced) Sat 04-Feb-17 11:27:23
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Re: BT Exchange Issue


[re: ryannn] [link to this post]
 
when you put that link in -- did is say available or waiting for VDSL

if it says waiting that means it needs a new card and its around capacity

if it says available the fault is then likely to be with your ISP as they have either no ordered or ordered late the GEA Cablelink to enable the Fibre to talk to their Kit

that's an issue especially if you are LLU customer and pay all your bills and line rental to some other than BT
Standard User ryannn
(regular) Sat 04-Feb-17 11:37:37
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Re: BT Exchange Issue


[re: Fastman2] [link to this post]
 
It says 'Available'.

It's BT business I'm with, they said they'd provide an update on the 8th, but won't really tell me what's wrong, only say it's a "fault".
Standard User RobertoS
(elder) Sat 04-Feb-17 11:55:39
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Re: BT Exchange Issue


[re: ryannn] [link to this post]
 
As you are on BT Business broadband I assume you have a BT phone line. If so, you should be using the number in that checker, not your address. (All numbers if you have more than one line). As recommended on the checker screens.

There is a small chance of the address checker being wrong, and quite a high possibility of the postcode one also being wrong.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 54999/14466Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User Fastman2
(experienced) Sat 04-Feb-17 12:02:16
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Re: BT Exchange Issue


[re: ryannn] [link to this post]
 
directly via BT or Via BT local business
Standard User Fastman2
(experienced) Sat 04-Feb-17 12:03:17
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Re: BT Exchange Issue


[re: ryannn] [link to this post]
 
what speed did it offer wnen you put your address / telephone number in
Standard User ryannn
(regular) Sat 04-Feb-17 12:04:46
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Re: BT Exchange Issue


[re: Fastman2] [link to this post]
 
I put in my telephone directly.

And it's direct bt business (https://business.bt.com)
Standard User ryannn
(regular) Thu 09-Feb-17 14:49:44
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Re: BT Exchange Issue


[re: ryannn] [link to this post]
 
Okay, so more information:

They’ve just called and said that BT Wholesale need local authority to approve a cable link install, and quoted a 9 week approximated delay! 9 weeks! From experience, is that expected?

What a very frustrating process.
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