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Standard User WilliamGrimsley
(committed) Sat 25-Feb-17 16:12:11
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Branches Hitting Line


[link to this post]
 
Hi everyone,

When we were on ADSL, our line would continuously drop out due to water ingress caused by branches rubbing on the line. I went and had a look at the "culprits" and found that yet again even after they were cut back years ago, they have grown and are hitting the line. I have a worrying feeling that it won't be long before we run into similar problems again.

Can you report to Openreach about trees hitting the line or only actual damage/lines physically down on the ground?

Thanks,

William

Edited by WilliamGrimsley (Sat 25-Feb-17 16:12:45)

Standard User Michael_Chare
(fountain of knowledge) Sat 25-Feb-17 16:26:15
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Re: Branches Hitting Line


[re: WilliamGrimsley] [link to this post]
 
No harm in telling Openreach, assuming the trees are not on your property.

Michael Chare
Standard User WilliamGrimsley
(committed) Sat 25-Feb-17 16:32:15
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Re: Branches Hitting Line


[re: Michael_Chare] [link to this post]
 
They're not, luckily. If the problems arise, we'll let them know. Thanks.


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Standard User RobertoS
(elder) Sat 25-Feb-17 18:06:07
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Re: Branches Hitting Line


[re: WilliamGrimsley] [link to this post]
 
They won't do anything about the branches hitting the line. Otherwise as Michael said. But I doubt if they will even record it in the line records.

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User WilliamGrimsley
(committed) Sat 25-Feb-17 18:07:34
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Re: Branches Hitting Line


[re: RobertoS] [link to this post]
 
Oh boy do they have our line records! You want to know the history of our line, a mess!

I know there's issues, check my line on MDWS, quite windy today and recent rain, water ingress present.

Edited by WilliamGrimsley (Sat 25-Feb-17 18:10:47)

Standard User MC31
(regular) Sat 25-Feb-17 18:21:01
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Re: Branches Hitting Line


[re: WilliamGrimsley] [link to this post]
 
Oh boy do they have our line records! You want to know the history of our line, a mess!

Nope after sometime (6 months ? ) any job notes aganist your tel no are wiped

these comments are my own and in no way represent any company that i may or may not be linked too.
Standard User WilliamGrimsley
(committed) Sat 25-Feb-17 18:30:40
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Re: Branches Hitting Line


[re: MC31] [link to this post]
 
Oh right, thanks for letting me know.
Standard User 961a
(member) Sat 25-Feb-17 18:48:06
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Re: Branches Hitting Line


[re: WilliamGrimsley] [link to this post]
 
Normally they will only lop branches if the service goes off

If the trees are on the verge of the road you can complain to the council
Standard User WilliamGrimsley
(committed) Sat 25-Feb-17 18:55:59
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Re: Branches Hitting Line


[re: 961a] [link to this post]
 
They border an allotment. Like I said, work has been done in the past, just seems like more work needs to be done and after a lot of wind and rain recently, the problem could occur again.
Standard User Michael_Chare
(fountain of knowledge) Sat 25-Feb-17 19:21:05
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Re: Branches Hitting Line


[re: 961a] [link to this post]
 
In reply to a post by 961a:
Normally they will only lop branches if the service goes off

I expect that you are right. I wonder if Openreach were split from BT whether they would adopt a more considerate approach to the end users. Maybe Ofcom should introduce some large penalties where services fail after a warning has been given.

Michael Chare
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