Hoping for some advice concerning upcoming house move, I'm with Plusnet FTTC.
I'm moving into a house which already has fibre and a landline, we want to keep the existing telephone number at the house we're moving into, not my number here.
Having spoken to Plusnet and advised them of our forthcoming move, they have advised me to instruct the present occupiers not to do anything as regards cancelling their existing Broadband and Line, they are not with Plusnet.
Plusnet have told me that they will automatically just take over the line on the appointed date and that the current ISP will inform the present occupiers of the takeover and that their contract will be cancelled.
They have also stated that if the present line is ceased, it will cause problems.
I would have thought that the present occupiers should notify their ISP that they will no longer require broadband and landline, they are moving abroad.
Grateful for any advice.