Hello, I would be grateful for advice on my current broadband situation. I live in a quiet suburb of Aberdeen and have enjoyed decent regular broadband with Sky for the 4 years I've been living here. Last year I started checking with Sam Knows and Digital Scotland as to when fibre would be available in my street. My exchange had been offering fibre to various cabinets in the area but our one remained on the list to be upgraded. Last month I noticed that it had become available (about a week before the alert was sent out from Digital Scotland) and decided to go with EE as I get a discount being a mobile customer. They said I would be connected in a week and I would only see an interruption in service during the changeover from Sky. The day goes past and nothing happens, no connection. So I called and was told there had a been a problem but it would be fixed within a few days, I wait and nothing happens so I call again and was told that there was no copper wire in the cabinet (bizarre) but rest assured that by the following Monday I would be back online. The Monday comes and goes and no fibre broadband. This time when I call the support person, who then calls BT, and tells me that the problem is that there is no copper wire going from the cabinet to my house. I ask how is that possible as I have a working landline and have been connected to Sky's broadband for years. He gets back on the phone to BT who inform him that they will look into it and get back to us (which will take a week and half). How can this be happening? Either I have a copper line to the cabinet or I don't?
Edited by sterneregnix (Thu 02-Mar-17 13:31:10)