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Standard User fiddler
(member) Thu 02-Mar-17 16:25:19
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Llandovery Cab2 FTTP


[link to this post]
 
Would it be possible for someone to have a look into this situation.

Our postcode SA200YW covers 5 properties.

4 of those properties can get FTTP but we cant, even though our property is 20m from two of those that can and is served by the same line, the trench having been dug by the owner of those two properties to serv our property when it was converted 10 years ago.

Surely this is a database error?

Rob

Regards,

Rob
Standard User PaulKirby
(knowledge is power) Thu 02-Mar-17 16:32:33
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Re: Llandovery Cab2 FTTP


[re: fiddler] [link to this post]
 
3 of the 5 can get FTTP, all 5 of you are on the same PCP so should be the same routing of the fibres.

Maybe they run out of fibres, it can and does happen.

Openreach says the following:
Your area is currently in our plans to be upgraded with Fibre to the Premises (FTTP), however we follow a different design and build process for FTTP so you won't see updates at each stage. When you are able to place orders you will see the Accepting Orders message. In some instances our FTTP plans change. If this happens you will move though the journey stages normally.

So you will get it, but I don't know when.

Have you tried sending them a Tweet on Twitter?
https://twitter.com/OpenreachGB

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest
Standard User fiddler
(member) Thu 02-Mar-17 16:35:56
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Re: Llandovery Cab2 FTTP


[re: PaulKirby] [link to this post]
 
Yes, 3 sorry (one of the two properties I mentioned is an annexe of the other - I'm not sure if it has it's own line)

Will try twitter.

Thanks.

Any other help gratefully received.

Regards,

Rob


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Administrator MrSaffron
(staff) Thu 02-Mar-17 16:43:49
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Re: Llandovery Cab2 FTTP


[re: PaulKirby] [link to this post]
 
Its PON so the final manifold is 6 to 12 properties

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Thu 02-Mar-17 16:44:51
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Re: Llandovery Cab2 FTTP


[re: fiddler] [link to this post]
 
Give twitter a try and if it does not work then pester me and I'll pester Openreach, though best done during office hours otherwise I tend to put them aside and get distracted and miss them

Edited by MrSaffron (Thu 02-Mar-17 18:30:00)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User fiddler
(member) Thu 02-Mar-17 16:52:41
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Re: Llandovery Cab2 FTTP


[re: MrSaffron] [link to this post]
 
tweeted and messaged

fingers crossed!

Regards,

Rob
Standard User RobertoS
(elder) Thu 02-Mar-17 17:14:55
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Re: Llandovery Cab2 FTTP


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
... and if it does work then pester me ....
Should that be "doesn't"?

Kindness isn't going to cure the world of all its awfulness but it's a good place to begin. Daisy Ridley.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 65258/14193Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User fiddler
(member) Fri 03-Mar-17 17:17:15
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Re: Llandovery Cab2 FTTP


[re: MrSaffron] [link to this post]
 
Have tweeted and messaged.

Response is to fill out an on-line form and wait up to 28 days.

Any chance of intervention?

Thanks.

Regards,

Rob
Administrator MrSaffron
(staff) Fri 03-Mar-17 17:39:46
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Re: Llandovery Cab2 FTTP


[re: fiddler] [link to this post]
 
Pester me once we are all back at work next week

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User fiddler
(member) Fri 03-Mar-17 17:58:54
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Re: Llandovery Cab2 FTTP


[re: MrSaffron] [link to this post]
 
OK, thanks.

Regards,

Rob
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