Essentially, my issue boils down to not being able to order FTTC, when there is no technological or logistical reason why I should not be able to. The line to my property was originally Exchange-only; as part of attempts to fix it previously, it was re-provisioned from a cabinet less than 150m away from the property. That cabinet is Fibre-enabled (a Huawei 288). Unfortunately, the BT Wholesale database was not updated correctly, indicating that the distance to the PCP was the original distance from property to the exchange, thus locking me out of ordering Fibre.
I pushed my provider to clarify and resolve this with BT Wholesale, but it had the opposite effect; the line is now once again reported as EO, despite the fact that multiple engineers have confirmed that the line is connected at Cabinet 2, with separate D and E sides.
All of this happened towards the end of last year, and after contacting them today to give them one last chance to resolve things, we've called it a day. Now, I need to try to get OR to correct their database so I can migrate to a different provider. Any help or advice anyone can offer would be greatly appreciated.