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Standard User WilliamGrimsley
(committed) Sat 18-Mar-17 19:33:48
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Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
Are you sure there is no noise on the quiet line test? If it's silent, then I can only think it's something electrical either in your home or externally. Can you try the test socket behind the master socket and see if it improves?

Edited by WilliamGrimsley (Sat 18-Mar-17 19:34:05)

Standard User Zarjaz
(eat-sleep-adslguide) Sat 18-Mar-17 19:50:00
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Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
Do you have a neighbour from whom you might borrow a known working home hub ?

Standard User WilliamGrimsley
(committed) Sat 18-Mar-17 19:59:39
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Re: BT Infinity 2 help


[re: Zarjaz] [link to this post]
 
Why would that make a difference?


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Standard User jdigz7
(newbie) Sat 18-Mar-17 20:00:22
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Re: BT Infinity 2 help


[re: Zarjaz] [link to this post]
 
Unfortunately not nearest thing i have is a plusnet hub one but they are locked to plusnet usernames!
Standard User jdigz7
(newbie) Sat 18-Mar-17 20:02:44
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Re: BT Infinity 2 help


[re: WilliamGrimsley] [link to this post]
 
I will give the test socket a go later or tomorrow and report back thanks for the help/suggestions so far William appreciated.
Standard User kasg
(knowledge is power) Sat 18-Mar-17 20:04:24
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Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
In reply to a post by jdigz7:
Now i understand i am in the supposed 10 day period,

"Supposed" being the operative word. There is not, nor has there ever been, a 10-day training period on FTTC.

Kevin

plusnet Unlimited Fibre Extra - sync 66999/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User jdigz7
(newbie) Sat 18-Mar-17 20:06:39
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Re: BT Infinity 2 help


[re: kasg] [link to this post]
 
The gentleman i spoke to yesterday felt the need to ram this 10 day period down my throat non stop and even though i explained i was under the impression this didnt apply to FTTC he was very argumentative and guaranteed it was.

Fantastic customer service. Problem with your service? Call back after ten days please.

Is what he should have said smile
Standard User Zarjaz
(eat-sleep-adslguide) Sat 18-Mar-17 21:15:17
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Re: BT Infinity 2 help


[re: WilliamGrimsley] [link to this post]
 
To prove that the fault the OP is seeing isn't due to a duff 'Smart Hub'.

Standard User Zarjaz
(eat-sleep-adslguide) Sat 18-Mar-17 21:17:13
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Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
I'm afraid I don't know if that router is a combined VDSL modem as well.

If it is, at least you could prove stable sync with it ?

Standard User WilliamGrimsley
(committed) Sat 18-Mar-17 21:17:48
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Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
Not a problem. Glad to help.
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