General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | 3 | 4 | [5] | 6 | (show all)   Print Thread
Standard User jdigz7
(newbie) Sun 19-Mar-17 11:50:43
Print Post

Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
So after originally telling me there was no problems in the area BTCare are now telling me there has been damage done in the area which is affecting other BT Customers and the fix date is the 21st. Shall have to wait until then.
Standard User jdigz7
(newbie) Sun 19-Mar-17 14:58:49
Print Post

Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
Just to update on this dropped again even while being interleaved.

Sync now 48/20 with more interleaving present.
Standard User WilliamGrimsley
(committed) Sun 19-Mar-17 15:02:18
Print Post

Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
It'd be good if you had a router like a Billion BiPAC 8800AXL that could give us more information on what's going on. If you wish, please could you post the most recent stats from the router? Are you still using the BT Smart Hub or the Plusnet Hub One?

Edited by WilliamGrimsley (Sun 19-Mar-17 15:02:43)


Register (or login) on our website and you will not see this ad.

Standard User jdigz7
(newbie) Sun 19-Mar-17 15:08:15
Print Post

Re: BT Infinity 2 help


[re: WilliamGrimsley] [link to this post]
 
Unfortunately only other device i have is a ECI modem which isnt unlocked.


https://gyazo.com/22b1065ea77e7095718b8a9b6f6b1b4f

https://gyazo.com/2d7b5536d6f593d413abb51a0864a1f9


Still using the Smart Hub as I'm logging all the disconnect times and details to feedback on a complaint if this isn't taken seriously by the support department.

Edited by jdigz7 (Sun 19-Mar-17 15:09:38)

Standard User WilliamGrimsley
(committed) Sun 19-Mar-17 15:10:03
Print Post

Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
It's pretty obvious there's a fault now, the downstream SNR margin has risen from 6 to 15 dB due to all the disconnects. Let's hope that the engineer does a DLM reset once he's fixed the fault, otherwise you'll have to book a broadband boost engineer...

I've just checked your second link, this is something I've never come across, the Hub is reporting the downstream rate above what is allowed by Openreach, it's definitely the Hub.

Edited by WilliamGrimsley (Sun 19-Mar-17 15:12:58)

Standard User jdigz7
(newbie) Sun 19-Mar-17 15:16:13
Print Post

Re: BT Infinity 2 help


[re: WilliamGrimsley] [link to this post]
 
http://imgur.com/a/JNITk

Is the text I received There is no doubt in my mind that DLM won't be reset and i'll have to call up and argue with support and have one sent out.
Standard User WilliamGrimsley
(committed) Sun 19-Mar-17 15:18:04
Print Post

Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
Haha, I saw that text, but the Hub is definitely dodgy. I would never advise using a BT Smart Hub, I did for a while, returned it and got my money back.

Edited by WilliamGrimsley (Sun 19-Mar-17 15:18:21)

Standard User jdigz7
(newbie) Sun 19-Mar-17 15:24:22
Print Post

Re: BT Infinity 2 help


[re: WilliamGrimsley] [link to this post]
 
Unfortunately this is what they supplied me and all i have spare is an ECI modem. Don't fancy buying one to replace their problem as it leaves me more out of pocket than i already taking this service on.

I did try it with the ECI modem briefly and it was still disconnecting so i dont believe it is the hub if im honest.

Where would the best place to find some Talk Talk Business BQM's?

I've fired off an email to the CEO to start that complaints process engineer has left a cable connected to nothing still hangong on the wall flapping about in the wind so thats pretty annoying too.
Standard User WilliamGrimsley
(committed) Sun 19-Mar-17 15:52:28
Print Post

Re: BT Infinity 2 help


[re: jdigz7] [link to this post]
 
The Openreach engineer has been? What did he say?
Standard User jdigz7
(learned) Sun 19-Mar-17 16:07:21
Print Post

Re: BT Infinity 2 help


[re: WilliamGrimsley] [link to this post]
 
I meant on the install.
Pages in this thread: 1 | 2 | 3 | 4 | [5] | 6 | (show all)   Print Thread

Jump to