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Standard User kashp
(newbie) Sat 01-Apr-17 12:52:41
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Cabinet FTTP enabled, but not available for my property!


[link to this post]
 
I have just had a phone call with BT sales about getting FTTP connection.

Exchange is Caxton and cabinet is 108.

All other properties at the same postcode cb23 6bz connect to the same cabinet and are able to order ultra fast broadband. Mine is the only property that cannot and I can only get adsl at 1mb. There is no active phone line, but they say even if I order a phone line it won't make any difference.

They mentioned the capacity of the cabinet could be reached. Is there any way of checking?

Any help would be appreciated.
Standard User Zarjaz
(eat-sleep-adslguide) Sat 01-Apr-17 12:55:01
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Re: Cabinet FTTP enabled, but not available for my property!


[re: kashp] [link to this post]
 
FTTP or do you mean FTTC ? You mention a cabinet, but not required for P.

Administrator MrSaffron
(staff) Sat 01-Apr-17 12:58:12
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Re: Cabinet FTTP enabled, but not available for my property!


[re: Zarjaz] [link to this post]
 
It will be FTTP, would need to know which property to investigate but in the first instance the provider you want to order from should be doing the chasing for the customer, and when that all fails I can do some checking.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User kashp
(newbie) Sat 01-Apr-17 12:59:58
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Re: Cabinet FTTP enabled, but not available for my property!


[re: Zarjaz] [link to this post]
 
It definitely says FTTP. The area is Cambourne, Cambridge and the whole area is FTTP enabled.
Standard User kashp
(newbie) Sat 01-Apr-17 13:04:28
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Re: Cabinet FTTP enabled, but not available for my property!


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
It will be FTTP, would need to know which property to investigate but in the first instance the provider you want to order from should be doing the chasing for the customer, and when that all fails I can do some checking.


The property is number 11. I just called BT to get the phone line and broadband package but they couldn't order me fibre broadband. Not sure any other providers service this address.
Standard User Zarjaz
(eat-sleep-adslguide) Sat 01-Apr-17 13:05:59
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Re: Cabinet FTTP enabled, but not available for my property!


[re: MrSaffron] [link to this post]
 
OK, so one of these weird address/computer says no anomalies then ?

Standard User lee111s
(experienced) Sat 01-Apr-17 13:14:44
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Re: Cabinet FTTP enabled, but not available for my property!


[re: kashp] [link to this post]
 
Sometimes, ordering the phone line (even though it's not needed) prompts a database update.
Administrator MrSaffron
(staff) Sat 01-Apr-17 13:15:52
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Re: Cabinet FTTP enabled, but not available for my property!


[re: kashp] [link to this post]
 
So did they just do the computer says no, and ignore your point that others can (and do you know have ordered it)

If it was a capacity issue, then would have expected the checker in the past to have said you can order and then change wording to talk about a capacity type issue.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User PaulKirby
(knowledge is power) Sat 01-Apr-17 13:18:10
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Re: Cabinet FTTP enabled, but not available for my property!


[re: MrSaffron] [link to this post]
 
*** Removed due to being too slow replying ***

Paul

BTBroadband - Infinity 4 - 310Mbps (down), 31Mbps (up)
TBB Speedtest

Edited by PaulKirby (Sat 01-Apr-17 13:19:47)

Standard User kashp
(newbie) Sat 01-Apr-17 13:25:43
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Re: Cabinet FTTP enabled, but not available for my property!


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
So did they just do the computer says no, and ignore your point that others can (and do you know have ordered it)

If it was a capacity issue, then would have expected the checker in the past to have said you can order and then change wording to talk about a capacity type issue.


Yes, they did the computer says no and ignored my point that others can order it. If I check other properties, checker says they can order, not that capacity has been reached.
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