Some of you may recall my past issues on here. I moved from Talktalk fibre to BT infinity. BT managed to mess up my order and I was without internet and phone for around 2 months. I got lots of different answers as to why and the whole thing was a lot of stress.
I managed to get BT infinity in the end. My speed is normally 21-22mb/s although today it's 24mb/s. The line is perfect. Nice and reliable and much better than Talktalk.
Several months on and I'm moving house. Weirdly I'm buying the house next door to mine. The house I'm buying is physically connected to my current house and the phone lines go to the same pole.
I called BT to arrange the move and there's a problem. Their system won't allow me to book BT Infinity at my new address. It says the most the line will support is 14-15mb/s at the top end and is only available as 'faster internet'.
The BT staff checked my current address. That's also showing as not having infinity available and the same speeds as next door shows but right now I'm on infinity and I'm connected at 24mb/s.
If I leave my router here and connect next door (the signal reaches but this house will have a new owner soon) I can use the internet at 24mb/s. If I have the line here stopped and move next door I'll only get 14mb/s maximum.
The BT staff said they'd never seen this before. Their manager was also stumped. They've put in a request with openreach to look in to this and said this will take a week or so.
The staff suggested openreach may be able to fix it. He said they may also be able to simply swap the line from this house to next door but he wasn't sure on that 100%. He also warned that it may be the case they have to move me to faster internet and put me on only 14mb/s.
I'm not sure what's going on. The houses are connected. I live on a very small culdesac with 10 houses. All appear to connect to the same telephone pole so I'd expect the same connectivity if all had the same decent line quality.
Anyone ever come across this before?