Are they saying "Faster Internet" or "Faster Broadband"? Certainly "faster Broadband" is the BT name for FTTC where the forecast speed is 2-15Mbps. If you get greater than 15Mbps then they do not cap it.
Yeah he suggested the product showing available to me was the non-Infinity fibre product.
That's fine, except the product I'm on now is Infinity and has never dropped below 21Mb/s. So I don't understand why moving to the house next door is going to lose a product from the availability list.
He also said my current address shows that infinity is not available to me. He was certainly surprised at the speeds I'm currently getting and suggested the only way this was possible is if the engineers 'pushed or forced' infinity on to my line because I complained. Not sure if that's possible, but that's what he suggested?
The service this time on the phone was good, but I'm not overly confident with BT's products. They're great when they get up and running but actually getting them up and running is a nightmare!
I've moved twice. First move left me without internet for months. The second move was a poduct move rather than a home move. Again no product for two months. Now I'm moving again, I'm stressing already they'll cut us off for months or leave us without what we're currently getting next door to where we're buying. It surely shouldn't be this complicated?