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Standard User ncf355
(regular) Wed 19-Apr-17 17:01:32
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Fibre quality issues


[link to this post]
 
Hi all,

in recent weeks I've noticed some quality issues wit my connection

Normally, connection gives roughly 35 DL / 7 UL with a ping of 12ms

However, in recent weeks I've had drops to approx 9DL/8UL

(not sure if this is relevant, the fact that its almost parity between DL and UL?)

These only seem to be fleeting issues, approx 30 minutes to 1 hr at a time, but I'd appreciate any advice

Graph from TBQM below:

My Quality Monitor Graph

Matt
West UK

Live TBB BQM
Administrator MrSaffron
(staff) Wed 19-Apr-17 18:45:21
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Re: Fibre quality issues


[re: ncf355] [link to this post]
 
Nothing wrong with the BQM

What is the connection speed of the modem? Also what do speed tests look like i.e. link to the results from http://www.thinkbroadband.com/speedtest

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ncf355
(regular) Wed 19-Apr-17 19:38:35
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Re: Fibre quality issues


[re: MrSaffron] [link to this post]
 
Hi Mr S

Thanks for the prompt reply

So, the large yellow spikes in latency are ordinary?

Matt
West UK

Live TBB BQM


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Standard User ncf355
(regular) Wed 19-Apr-17 19:43:16
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Re: Fibre quality issues


[re: ncf355] [link to this post]
 
THIS is a standard result (wi fi off at router, hard connection)

As said above, probably 90% of the time, these are the results I see, but the 10% is the 'parity' style drop to around 9MB on upload and download and things like spinning wheel when trying to load YT videos and multiplayer gaming latency issues (ghosting in games etc)

Matt
West UK

Live TBB BQM
Standard User kasg
(knowledge is power) Wed 19-Apr-17 20:05:19
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Re: Fibre quality issues


[re: ncf355] [link to this post]
 
In reply to a post by ncf355:
So, the large yellow spikes in latency are ordinary?

Yes, perfectly normal.

Kevin

plusnet Unlimited Fibre Extra - sync 66999/19999 at around 450m - BQM
Using OpenDNS
Domains and web hosting with TSOHOST
Standard User ncf355
(regular) Wed 19-Apr-17 20:24:37
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Re: Fibre quality issues


[re: kasg] [link to this post]
 
Thanks

smile

Matt
West UK

Live TBB BQM
Administrator MrSaffron
(staff) Thu 20-Apr-17 00:15:48
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Re: Fibre quality issues


[re: ncf355] [link to this post]
 
Time to make a note of the good settings and tests and then compare when it does go bad.

Making sure the bad times do not coincide with a device you own hogging the connection e.g. phone updating lots of apps in background etc

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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