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Standard User MisanoTT
(newbie) Tue 04-Jul-17 18:24:34
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Infinity available on houses each side of me but not mine in


[link to this post]
 
Hello

Could any please advise on what could be the problem or advise me on what steps I could take to try solve this issue.

I've been waiting for fibre for ages to come to my area and have been a BT customer for a number of years. I live in quite a rural area so you can imagine my joy to see the infinity vans installing the fibre boxes on my road.

I have checked the BT infinity checker and both houses on either side of me on my road are showing as shortly to be accepting orders within a month. However, mine in the middle is only showing as in scope, and no confirmed date.

My house is a relatively new build (6 years) and either side are older houses but I have had a BT phone line and internet from the get go so am at a loss to think why my home is not displaying the same options as my neighbours.

Is there anything I can do to ensure that I able to receive fibre once it goes live? Any help or advice would be greatly appreciated.

Many thanks

Anthony
Standard User lee111s
(fountain of knowledge) Tue 04-Jul-17 18:28:39
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Re: Infinity available on houses each side of me but not min


[re: MisanoTT] [link to this post]
 
Put your number into here http://dslchecker.bt.com and post up a screenshot of the result.
Standard User MisanoTT
(newbie) Tue 04-Jul-17 18:41:02
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Re: Infinity available on houses each side of me but not min


[re: lee111s] [link to this post]
 
Hi Lee

Here is the result:

https://www.dropbox.com/s/1mjuj4jplcl4k5u/bt%20dsl%2...

Cheers.


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Standard User lee111s
(fountain of knowledge) Tue 04-Jul-17 18:49:37
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Re: Infinity available on houses each side of me but not min


[re: MisanoTT] [link to this post]
 
Do you neighbours also shpw as connected to cabinet 1?
Standard User MisanoTT
(newbie) Tue 04-Jul-17 18:57:29
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Re: Infinity available on houses each side of me but not min


[re: lee111s] [link to this post]
 
Yes, they show as cabinet 1, which mine does also.

However, under technology theirs are displaying FTTP and mine does not display anything. Just a blank hyphen.
Standard User lee111s
(fountain of knowledge) Tue 04-Jul-17 19:53:01
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Re: Infinity available on houses each side of me but not min


[re: MisanoTT] [link to this post]
 
How close are they from you?

It's either a database error, or you won't be getting it.

Can't tell you any more than that right now.
Standard User Banger
(eat-sleep-adslguide) Tue 04-Jul-17 20:02:08
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Re: Infinity available on houses each side of me but not min


[re: lee111s] [link to this post]
 
Off topic but Lee111 have you got your power yet?

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and TP-Link WD9970 on 80 Meg LLU Fibre
http://www.thinkbroadband.com/speedtest/results.html...

Current Sync: 71602/17848
Standard User lee111s
(fountain of knowledge) Tue 04-Jul-17 20:10:52
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Re: Infinity available on houses each side of me but not min


[re: Banger] [link to this post]
 
Not yet, total nightmare.

Original location for the cab was rejected a while back due to a problem getting a wayleave.

So new location had to be found. New location (where cab has now been sited) meant that a full power replan and provision by Northern Power Grid was needed, which went over and above the standard price that OR will pay, so that had to be sent off to be approved by finance. As a result of it not being a straight forward connection, another wayleave (is/was) required for the installation of the power cables.

Latest is that NPG have commited to OR to have the power done by the end of July but I've also heard from elsewhere that the wayleave is still outstanding so I'm not holding my breath.

It's the only thing left. OR have said that as soon as the power is done they have the resource ready for the cabinet to tested/commisioned.
Standard User MisanoTT
(newbie) Tue 04-Jul-17 20:28:01
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Re: Infinity available on houses each side of me but not min


[re: lee111s] [link to this post]
 
They are only a few metres away from me either side and the BT cables and fibre boxes etc are practically in front of my house, less than 10 metres away, so I'm hoping just a database error then. Thank you for trying to help answer my query though. Much appreciated.
Standard User lee111s
(fountain of knowledge) Tue 04-Jul-17 21:02:18
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Re: Infinity available on houses each side of me but not min


[re: MisanoTT] [link to this post]
 
Once the build is finished, if your neighbours can order but you can't then you'll need to speak to your chosen provider to pester Openreach to check their records.

If it's a BDUK funded rollout, then they should be able to speak to OR to sort it too.
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