Over the last six months BT have been busy in the process of upgrading our exchange only village to fttc capable lines.
About two weeks ago the checker showed as accepting orders for the cabinet that I am supplied by (cabinet 3, NI dunloy exchange), this was a bit of a shock as it had only been showing as "activate" for about four or five days previous.
I placed an order for BT infinity on the 27th of June and had an install date of the 7th of July. I also placed an order with plus net for another line at my parents house (same cabinet) on the 28th on June and got an install date of 12th of July.
Last Tuesday I checked my order with BT and saw that they hadn't received a commitment for my broadband from open reach and that it might be delayed. I contacted them for info and was told that there was a capacity issue and I should hear back from them on the fifth of July. I didn't.
Friday came and obviously the broadband wasn't switched to infinity. BT have contacted openreach who again said it was a capacity issue and they will get back to me by 12th of July with an update.
Since then the plusnet order has been delayed until 25th of July.
Has anyone seen this before? I'm guessing openreach jumped the gun by accepting orders too early? Do bt need to order a cable link for the cabinet? Has anyone any idea of how long that could take?
This isn't really a post to complain, more just to document how long it takes to get resolved for people who might find themselves in the same position. I will update as the orders progress.