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Standard User alanb2001
(newbie) Wed 09-Aug-17 20:33:35
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Slow BT Infinity?


[link to this post]
 
Last year I was on BT Unlimited faster broadband connecting to a cabinet 1800 metres away.

When I saw a new Fibre Optic Cabinet/PCP combined unit being constructed 1000 metres away I asked to be moved to it - never did receive a written response but when I checked on codelook about 3 months ago I could see that my landline was now connected to this new cabinet and that FTTC was due in April 2017 but finally installed July 2017.

I renewed my original faster broadband contract 2 weeks ago on the basis that I could then upgrade to faster fibre but I am puzzled by my current Home Hub Stats which report G.993.2 Annex B with sync speeds 1114/5729

Is this BT Infinity - do I need to upgrade formally? Is my profile below the old ADSL one when I was 1800 meters from Cabinet

I would hope to get 25mb down and 2 up surely being 1km away?

Can anyone advise?

Heres the stats

. Product name: BT Home Hub
2. Serial number: +068343+NQ35233948
3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 17/07/17
4. Board version: BT Hub 5A
5. DSL uptime: 1 days, 17:12:30
6. Data rate: 1114 / 5729
7. Maximum data rate: 1113 / 5912
8. Noise margin: 6.4 / 5.8
9. Line attenuation: 19.0 / 41.4
10. Signal attenuation: 19.0 / 29.0
11. Data sent/received: 1.2 GB / 17.1 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-5FXS
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-5FXS
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 34:8a:ae:7f:98:b8
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0
Standard User alanb2001
(newbie) Wed 09-Aug-17 20:38:22
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Re: Slow BT Infinity? *DELETED*


[re: alanb2001] [link to this post]
 
Post deleted by alanb2001
Standard User alanb2001
(newbie) Wed 09-Aug-17 20:42:43
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Re: Slow BT Infinity?


[re: alanb2001] [link to this post]
 
https://ibb.co/gSVCwa
https://ibb.co/c4cswa


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Standard User alanb2001
(newbie) Wed 09-Aug-17 20:44:20
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Re: Slow BT Infinity?


[re: alanb2001] [link to this post]
 
i am BT22 1JF at 1081 metres

is 18x2 an option which is available per the cabinet dsl checker
Standard User BatBoy
(sensei) Wed 09-Aug-17 21:01:50
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Re: Slow BT Infinity?


[re: alanb2001] [link to this post]
 
What was the old cabinet number, what is the new?
Standard User lee111s
(fountain of knowledge) Wed 09-Aug-17 22:06:17
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Re: Slow BT Infinity?


[re: alanb2001] [link to this post]
 
Think I've answered you on the BT forums wink
Standard User alanb2001
(newbie) Wed 09-Aug-17 22:45:54
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Re: Slow BT Infinity?


[re: lee111s] [link to this post]
 
yes many thanks for clarifying all this!!!

really appreciate your fast and accurate advice!!!
Standard User woodmass14
(committed) Thu 10-Aug-17 00:04:50
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Re: Slow BT Infinity?


[re: alanb2001] [link to this post]
 
I recently just had a cabinet change. I suggest not trusting the dslchecker (If you have an inkling that you have had a cabinet change) as my own checker results were messed up. Try inputting your address instead of your phone number if you haven't already or try using the where and when openreach website. If the cabinet you believe you've been changed to isn't activated yet then the where and when website will tell you.

It did for me at least. Good luck.
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