openreach have no idea what consumers want because ofcom wont let them deal with consumers, that alone makes that reasoning void.
the revenue given to openreach is severely held back by ofcom, so the real reason is it is like this is nothing to do with consumers but it is because ofcom want it this way. It is an artificial setup.
Whether or not consumers are tolerant of price rises depends on how they are educated on broadband and what they perceive the rises to be for, if we look at the retail voice market e.g. , the cost has gone up whilst at the same time the service received at best has been stagnant, so there is no extra value associated with the cost increases, instead its either going to shareholders or subsidising other parts of business such as EPL football rights.
In countries where there isnt such big regulator intervention and a more natural way of business has happened, we find higher usage of technologies such as vectoring and FTTP.
BDUK areas give openreach more finance per property than commercial areas, and that alone is evidence that when allowed to the money will be spent on better rollout, such as long reach vdsl and vectoring.
Edited by Chrysalis (Tue 15-Aug-17 18:17:10)