Where can I find out information regards a fault on my line?
I have found an OpenReach fault checker site here:
But it says no major problems in my area.
Currently my DSL light is off and my OpenReach modem is not sync'ing.
When I ring BT it automatically says there is a fault in my area but the Indian call centre employee's are dreadful and dont explain why or an eta.
I have just got off the the phone nearly pulling my hair out jumping through hoops and answering basic questions whilst being told "thankNyou I will get you internetS sorted". 10 minute call later "You need to wait there is a fault in your area"
The chap kept asking me to tell him what Hub I use. I dont know how many ways there are to explain I dont use a BT homehub I use my own router, but I definitely used them all.
Is there a telephone number to a UK BT Internet call centre only?
Any help appreciated, thank you