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Standard User Scoot
(member) Sun 27-Aug-17 15:54:43
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Re: Other than BT tech support...


[re: BatBoy] [link to this post]
 
Would it make much difference testing on a HH3 to a HH5?
Standard User Zarjaz
(eat-sleep-adslguide) Sun 27-Aug-17 15:57:58
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Re: Other than BT tech support...


[re: Scoot] [link to this post]
 
Yes it would, the 5 has a built in VDSL modem, the 3 is reliant on your original modem.

As to why would they give you an ETA ? Because they feel obliged to say something when asked.

Standard User witchunt
(committed) Sun 27-Aug-17 17:34:44
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Re: Other than BT tech support...


[re: Scoot] [link to this post]
 
Probably a failure of the AC supply at the cabinet and that either an eta for the DNO or for openreach to change the batteries.


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Standard User Scoot
(member) Sun 27-Aug-17 20:39:20
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Re: Other than BT tech support...


[re: witchunt] [link to this post]
 
Speaking to an English customer service employee this time round a few minutes ago, I thought I might get more sense but I got the same scripted response.

He said the network team are looking in to it and should be fixed by Tuesday now.

Honestly didn't expect to get it fixed over the bank holiday frown
Standard User Scoot
(member) Sun 27-Aug-17 23:07:03
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Re: Other than BT tech support...


[re: witchunt] [link to this post]
 
In reply to a post by witchunt:
Probably a failure of the AC supply at the cabinet and that either an eta for the DNO or for openreach to change the batteries.


What does this mean, AC as in aircon?

I only ask as my internet has just come back on at 11pm at night? Hoping it stays on.

Any checks I can do? Logged in to my Huawei admin panel at the moment.
Standard User BatBoy
(sensei) Sun 27-Aug-17 23:15:47
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Re: Other than BT tech support...


[re: Scoot] [link to this post]
 
AC mains supply - electricity. Hence the reference to replacing the backup batteries with with fully charged ones

Edited by BatBoy (Sun 27-Aug-17 23:27:56)

Standard User Scoot
(member) Sun 27-Aug-17 23:30:52
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Re: Other than BT tech support...


[re: BatBoy] [link to this post]
 
I was naively thinking overheating issue. Weird time for the fault to be fixed or for it to come back no? if it stays on that is, because originally it went off about 10pm last night came back on about midnight maybe and was off again when I woke up in the morning and has been down all day.

Edited by Scoot (Sun 27-Aug-17 23:36:36)

Standard User witchunt
(committed) Sun 27-Aug-17 23:32:33
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Re: Other than BT tech support...


[re: BatBoy] [link to this post]
 
I expect openreach have swapped the batteries to restore power to the cabinet. Will probably have to do it again in the morning unless the power company sort out the supply issue
Standard User radiomarko
(experienced) Mon 28-Aug-17 06:57:30
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Re: Other than BT tech support...


[re: Scoot] [link to this post]
 
Scoot - A complete waste of time calling India for anything unless you are a masochist. On the rare occasions I have an external tech/billing problem I post the problem concisely on the BT forums, this is the Infinity section:

BT forum Infinity

Ask for Mod assistance, ignore 95% of the others who reply they are self styled gurus. Login using your BT ID details. The Mod team are UK based and have the authority to get things done, great people too.

-.-. --.-
BT Infinity 2, HG612, Billion 7800N; 79987/19999 Kbps. Online since 1987. Macs since 1979. Dreambox fun. Advanced Radio Amateur Licence and an anorak.
Standard User Scoot
(member) Mon 28-Aug-17 09:16:52
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Re: Other than BT tech support...


[re: witchunt] [link to this post]
 
What a surprise woke up and the internet is no longer the DSL light on the open reach modem has gone off again????

What the hell ? is going on.
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