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Standard User Chippy_Tea_
(member) Wed 06-Sep-17 12:10:08
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Slow Wi-Fi.


[link to this post]
 
I am impressed with my speed test as my minimum was guarenteed to be 35Mbps but it looks like i am in the same position as many members in the TT forum using Wi-Fi, i have tested the Wi-Fi with several different devices and they are all showing roughly the same speed.

Does anyone here have a clue why this is happening and why one of the regulars (community star) said it was not a good review?


Test using Ethernet cable.


https://s26.postimg.org/9omwgiwjd/WIRED.jpg


Test Wi-Fi -


https://s26.postimg.org/w6yed04s9/222222.jpg




I posted this last night in the TalkTalk forum and was told it was a poor review but i am experiencing the Wi-Fi problem highlighted in the review.



By Edward ChesterApril 5, 2017.

In addition, it becomes evident the Wi-Fi tech used here is fairly basic, despite its use of dual-band (5GHz and 2.4GHz) and the latest AC Wi-Fi standard. In tests this router came a distant last, although I reiterate that some other ISP-provided routers will perform just as poorly.

Using the 5GHz band, this router maxed out at just 21.3MB/sec, which compares to 60.1MB/sec for the next slowest AC router Iíve tested. In our two further tests the router managed 9.3MB/sec (5m away, with two walls between the router and the Wi-Fi receiver) and 9.6MB/sec (7m away, with two walls in between and a floor down). Again, these figures are dwarfed by the next worst on test, which managed 37.8MB/sec and 13.5MB/sec.

Moving to the generally slower 2.4GHz band and the difference is more modest, as even the fastest routers can only hit around 20MB/sec. Nonetheless, the HG633 managed only 7.6MB/sec, 6.2MB/sec and 4.7MB/sec; the next worst recorded 11.9MB/sec, 7.8MB/sec and 6.8MB/sec.

These figures pale even in comparison to other ISP-provided routers, with the likes of the BT Home Hub 5 hitting 50MB/sec+ in our AC tests. In fact, even the old TalkTalk Super Router, the HG635, performed reasonably well, so itís clear just how inadequate the HG633 is. Moreover, if you go out and spend £50-£100 on a third-party router youíre likely to benefit from a huge leap in performance.

Read more at http://www.trustedreviews.com/reviews/talktalk-hg633...

Edited by Chippy_Tea_ (Wed 06-Sep-17 12:17:24)

Administrator MrSaffron
(staff) Wed 06-Sep-17 12:22:21
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Re: Slow Wi-Fi.


[re: Chippy_Tea_] [link to this post]
 
Is 'trustedreviews' talking in Mega Bytes per second or Mega bits per second a factor of 8 difference and has implications for what you are thinking about I believe.

35 Mbps is Mega bits per second or 4.375 MB/sec so the router should be enough for your connection speed.

What we don't know is the device you are using, and also the speed test you are using is not ideal for testing this as there is a tendency for it to report a peak speed, so http://www.thinkbroadband.com/speedtest has more diagnostic value to it.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Chippy_Tea_
(member) Wed 06-Sep-17 12:49:24
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Re: Slow Wi-Fi.


[re: MrSaffron] [link to this post]
 
Thanks MrS, its the HG633 super router, what i do not understand is why the two speed tests in my OP are hugely different they are both measured in Mbps.

I will run the TBB speed test and post back.


.

Edited by Chippy_Tea_ (Wed 06-Sep-17 12:50:26)


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Standard User Chippy_Tea_
(member) Wed 06-Sep-17 13:08:44
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Re: Slow Wi-Fi.


[re: Chippy_Tea_] [link to this post]
 
Well thats a shocker -


https://www.thinkbroadband.com/_assets/speedtest/but...

Speed of me - https://s26.postimg.org/t9xl7hut5/SOM.jpg

Speedtest.net - https://s26.postimg.org/3sf6nwd2x/vvvvv.jpg






.

Administrator MrSaffron
(staff) Wed 06-Sep-17 13:45:32
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Re: Slow Wi-Fi.


[re: Chippy_Tea_] [link to this post]
 
Numbers are nice, but if diagnosing problems seeing the graphs helps i.e.

https://www.thinkbroadband.com/speedtest/15046989142...

The two download tests should be the same speed (or within 10% of each other roughly), when they are not points to issues with provider or Wi-Fi link. The variation in the upload also points towards maybe Wi-Fi

Was that test using the PC over Wi-Fi, in which case what wireless card does the PC have, and have you double checked the speeds its connecting at and whether the drivers are up to date.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Chippy_Tea_
(member) Wed 06-Sep-17 14:35:27
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Re: Slow Wi-Fi.


[re: MrSaffron] [link to this post]
 
The speed tests were take using my PC and Ethernet, support told me to turn the router off for 30 minutes and try again, these are the results -

https://www.thinkbroadband.com/speedtest/15047045315...

https://s26.postimg.org/pz0bczayx/som.jpg

https://s26.postimg.org/eb69iflu1/ssss.jpg


.

Administrator MrSaffron
(staff) Wed 06-Sep-17 14:43:11
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Re: Slow Wi-Fi.


[re: Chippy_Tea_] [link to this post]
 
Please stop cropping the images - speedofme charts hold useful information in the graphs just like the thinkbroadband ones do

So not looking good even over Ethernet based on the latest tests.

Speedtest.net is probably automatically finding the best path to a server, so if that is good consistently and others are not then suggests some exits from ISP to the Internet are having issues.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Wed 06-Sep-17 14:45:30
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Re: Slow Wi-Fi.


[re: MrSaffron] [link to this post]
 
Looking at other users no sign of any issues in terms of speeds to us

e.g. http://tbb.st/1504704641319169755
http://tbb.st/1504705298857074955
http://tbb.st/1504702973120939455

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Chippy_Tea_
(member) Wed 06-Sep-17 14:53:23
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Re: Slow Wi-Fi.


[re: MrSaffron] [link to this post]
 
I was hiding my IP address here is an un-cropped one -

https://s26.postimg.org/6m9f6plc9/xxxxxxxxxxxxxxxxxx...
Administrator MrSaffron
(staff) Wed 06-Sep-17 18:08:06
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Re: Slow Wi-Fi.


[re: Chippy_Tea_] [link to this post]
 
Okay looking at the upload then can see how they report 9 Mbps and we report less. Difference from us using the median, instead of mean or something else (some testers use the top quartile or similar as they want to show you something as close to your connection speed as possible)

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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