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Standard User Bill100
(learned) Wed 18-Oct-17 17:23:58
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Re: Cerberus Fibre Order Updates


[re: Zarjaz] [link to this post]
 
Have either Cerberus or Fluidone offered to give you 330/50 when it is available? I thought this band was due to become available in October.... which is roughly now!
Standard User mumba
(learned) Wed 18-Oct-17 18:58:12
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Re: Cerberus Fibre Order Updates


[re: Bill100] [link to this post]
 
Hi Bill100

I haven't been offered 330/50. Where did you hear that FTTPoD was being offered at 330/50 from October?
Standard User mumba
(learned) Wed 18-Oct-17 19:08:59
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Re: Cerberus Fibre Order Updates


[re: adslmax] [link to this post]
 
In reply to a post by adslmax:
Snap! Martin is my Sales manager and yes he is very helpful and was awareness of my disability too. Far miles better than Plusnet.


Mine is Vruti. She and her team are amazingly helpful and efficient at keeping me up to date with the progress of my order and my detailed questions.

They really do seem to care about customer service and realise how excited we early adopters are to unwrap our shiny new fibre lines as soon as possible.


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Standard User ian72
(eat-sleep-adslguide) Thu 19-Oct-17 08:35:04
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Re: Cerberus Fibre Order Updates


[re: Zarjaz] [link to this post]
 
I guess it depends on where the agg node is in comparison to the cabinet. The cab could be a lot closer than the agg node but it could also be further away.
Standard User Snake
(experienced) Thu 19-Oct-17 12:42:35
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Re: Cerberus Fibre Order Updates


[re: Snake] [link to this post]
 
Update: 19/10/2017

BT engineers on my street rolling out the fiber to the pole smile - I asked about the pole replacement, but they said they don't do that bit. The good news is that they have run the fiber up to my street corner without any issues. Last run from end of the street to my pole.

Here are some images:

https://gyazo.com/fa99d12a7617882291b94e5db1b7ed7c

https://gyazo.com/38340320216348dc052d794981080377

https://gyazo.com/0c862aa6ba992d6b1aee5e5d054f6992


Nothing to see really, but its all happening now smile

PS: Mumba - I am also working with Vruti she has been awesome. Martin was from sales, but still calls me to make sure things are going smoothly. Awesome service so far.

Snake smile
Standard User Zarjaz
(eat-sleep-adslguide) Thu 19-Oct-17 12:55:37
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Re: Cerberus Fibre Order Updates


[re: Snake] [link to this post]
 
Just for info - it’s ‘fibre’

Sounds like your service is edging nearer smile

Standard User Snake
(experienced) Thu 19-Oct-17 13:18:18
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Re: Cerberus Fibre Order Updates


[re: Zarjaz] [link to this post]
 
I work with a lot of American companies so bad habit of fiber smile yes uk english it's fibre smile

Snake smile
Standard User Snake
(experienced) Thu 19-Oct-17 13:20:33
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Re: Cerberus Fibre Order Updates


[re: adslmax] [link to this post]
 
So they told you that you are on band f. How much did they charge for installation

Snake smile
Standard User Snake
(experienced) Thu 19-Oct-17 13:26:35
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Re: Cerberus Fibre Order Updates


[re: Snake] [link to this post]
 
They are up to the pole now smile

Just been told, Openreach looking to replace the pole asap, fingers crossed will have a date for that soon. I like the fact the fibre run be done and so the pole guys can do their work and the fibre will be in place already smile

https://gyazo.com/24c31cb6e392ae5f6b00a627f91969bf

Snake smile
Standard User Snake
(experienced) Thu 19-Oct-17 13:50:16
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Re: Cerberus Fibre Order Updates


[re: Snake] [link to this post]
 
Bad news frown

The fibre reached 20 meters to the pole, but the duct work is blocked. So they have put in for duct work replacement frown.

I am guessing this is independent from the pole and so just comes down to when that can be done.

Snake smile
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