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Standard User mumba
(learned) Mon 16-Oct-17 20:26:24
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Re: Cerberus Fibre Order Updates


[re: Snake] [link to this post]
 
Snake it's going to be interesting to see who gets theirs first you or me.

Both our estimated dates are mid November. Also the estimated date is for the external connection they still need to co-ordinate another team for the internal connection which I am hoping will be scheduled the same day or the next.

Let's hope we both are up and running before the end of November.
Standard User Snake
(experienced) Mon 16-Oct-17 20:33:29
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Re: Cerberus Fibre Order Updates


[re: mumba] [link to this post]
 
My biggest concern is the pole replacement. Otherwise Iíd think I would have had it sooner smile

Iíll be happy if I can get it on or close to that date. I am away on holiday and wonít be back until the end of the month so only two weeks to go when I get back smile

Snake smile
Standard User raesene
(learned) Tue 17-Oct-17 14:23:39
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Re: Cerberus Fibre Order Updates


[re: Snake] [link to this post]
 
I had a pole replacement on my order, that part went reasonably smoothly (2-3 weeks to sort out). What's really poleaxed me was the revelation that there's an FTTP card needed at the head end exchange which is a 6 month wait!

Fingers crossed you won't get any nasty surprises like that.


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Standard User Snake
(experienced) Tue 17-Oct-17 14:25:34
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Re: Cerberus Fibre Order Updates


[re: raesene] [link to this post]
 
I donít think I will, since I am very close to Ilford where thy have rolled out fibre etc... so they could borrow a card if needed. They also did do some work in ensuring they knew what was needed etc... but this could be all wishful thinking

Snake smile
Standard User raesene
(learned) Tue 17-Oct-17 14:30:37
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Re: Cerberus Fibre Order Updates


[re: Snake] [link to this post]
 
If you're in a more populated area, I think you're right it'll be ok from that perspective (I'm fairly rural, and have a feeling I'm the first FTTP order in the area).

That said it definitely wasn't picked up before the order was placed as I'd been given an expected completion date of Dec 2017 intially and a load of work (e.g. pole replacement) was done before the availability check on the head end was completed and suddenly shot my completion date out to sometime Q1 2018
Standard User mumba
(learned) Tue 17-Oct-17 14:31:44
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Re: Cerberus Fibre Order Updates


[re: raesene] [link to this post]
 
Rasene please tell me you used the word "poleaxed" on purpose.
Standard User raesene
(learned) Tue 17-Oct-17 14:59:43
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Re: Cerberus Fibre Order Updates


[re: mumba] [link to this post]
 
Well if i hadn't I'm definitely going to pretend I did!
Standard User adslmax
(knowledge is power) Tue 17-Oct-17 16:41:33
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Re: Cerberus Fibre Order Updates


[re: mumba] [link to this post]
 
In reply to a post by mumba:
Let's hope we both are up and running before the end of November.


Or let hope three of us are up and running before the end of November. I have to wait for Openreach to do survey on the 30th October. Already paid setup fee on credit card. Hope my band isn't F or G.

Cerberus gave me a special SMS service for hard of hearing who unable to hear engineer call when doing the survey as the engineer will text me instead of calling me. That's a good start. They put disability as top priority between the customer, isp and openreach during this stage phase.

Plusnet couldn't do this way!

Edited by adslmax (Tue 17-Oct-17 17:05:03)

Standard User adslmax
(knowledge is power) Tue 17-Oct-17 17:06:39
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Re: Cerberus Fibre Order Updates


[re: witchunt] [link to this post]
 
In reply to a post by witchunt:
Oh dear! Why oh why did you do that?


Because I want it. I got the money!
Standard User adslmax
(knowledge is power) Tue 17-Oct-17 17:07:54
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Re: Cerberus Fibre Order Updates


[re: Rastus] [link to this post]
 
In reply to a post by Rastus:
Well you finally bit the bullet - I hope you see it through to the end!

Question: Do you think 330Mb/s will be fast enough?


Well for now 330/30 is more than enough then after 36 months, might change to FTTP 500/50 if all possible.
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