Signed up and all was going smoothly until a few days before i was due to be swapped over.
Suddenly get an email from Plusnet saying "we are glad you are staying with us"
So, phoned Plusnet and they told me BT had cancelled the order. With that, i called BT and was told that the landline and broadband order had fallen out of snyc and i would have to re-order.
So, i said fine and they did.
I then get a call from BT connections dept saying there was a problem with my address etc and they could only transfer the phone line on the new date, and the BB would then be activated 3-4 days after. One of the reasons i was given was that the connection with other providers is shared with 3 users, but BT had one connection per user??
I said that was no good as I work from home and need BB every day, and i certainly couldn't go for 3-4 days, and even then, there was no guarantee that it would be connected.
I asked if they would cancel the order and i would just stay put and I was given a phone number, which turned out to be retentions. I explained everything to that operator and said that i needed to speak to connections!!!!
SO, another conversation with them and they were basically saying that they could not place the order for my broadband until the day after the phone was connected as there were capacity issues at the exchange. REALLY???? Is this how its done??
I mean with all the technology in place, they are still not capable of just swapping the line over??
The best i was offered as a gesture of goodwill to keep me connected whilst this was sorted was a £30 contribution towards the cost of a 4G dongle and that would only just cover the cost of it without any data usage!!
[censored] off BT and [censored] off OR.
And people say Plusnet are bad, and i have never had an issue with them really.
Nothing changes. Shower of [censored].
AT least i have a nice shiney new Smart Hub that i can flog as they had already sent that.
Edited by Alucidnation (Fri 08-Sep-17 21:08:21)