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Standard User zyborg47
(eat-sleep-adslguide) Sun 10-Sep-17 18:28:00
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sync problems


[link to this post]
 
Phone line went down around two weeks back, got it fixed a day 3 days after I reported it, , but no fibre, eventually 4 days back I had fibre back so I was told, but my ECI modem would not sync, so I borrowed my neighbours Huawei modem and it synced, so got onto plusnet as I thought maybe the original fault have taken out the modem and they sent me a Hub one or what ever they call it, that would not sync either.so I gone back to my neighbours Huawei BT open reach modem and while it does sync, I had to reset it a few times before it eventually did.

The cabinet is Huawei, not sure if that is why the Huawei modem syncs. so I presume that there is still a fault on the line somewhere.

So I have no idea why one modem will sync and yet nothing else well, I have also sent a message to plusnet asking them to look into this, but thought maybe someone may know why on here. This is not really a plusnet problem as such as it is a BT oTopen reach problem with their FTTC network.

thanks peeps

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User Zarjaz
(eat-sleep-adslguide) Sun 10-Sep-17 18:33:03
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Re: sync problems


[re: zyborg47] [link to this post]
 
Have seen Huwawei ones sync when ECI's wouldn't ..... but it's a really rare issue, and I'd guess not what you are suffering from .....

Maybe easiest not to bother PN with the full gory details, just 'I got no sync' fix it please.

Administrator MrSaffron
(staff) Sun 10-Sep-17 20:24:40
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Re: sync problems


[re: Zarjaz] [link to this post]
 
Is the modem that syncing still connecting at normal sync speeds?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User zyborg47
(eat-sleep-adslguide) Sun 10-Sep-17 23:28:39
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Re: sync problems


[re: MrSaffron] [link to this post]
 
It is locked so I can not look at the sync speed, but I done a speed test and the speed is better than I ever known, I am getting around 43Mb/s, which is what makes it so strange.
Surly if there was something wrong with the line I would not get that speed, but if there is not something wrong with the line why are the other equipment refusing to sync and why do the modem that is working take so long?

Oh well, I will see what happens tomorrow, bed time now, been watching loads of videos about photography and eyes are starting to get tired.

Just a quick one, the Plusnet hub one light will turn blue for a second and then it goes back to flashing green.

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC

Edited by zyborg47 (Sun 10-Sep-17 23:30:17)

Standard User Zarjaz
(eat-sleep-adslguide) Mon 11-Sep-17 08:32:34
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Re: sync problems


[re: zyborg47] [link to this post]
 
Just a quick one, the Plusnet hub one light will turn blue for a second and then it goes back to flashing green.
Is that from a restart/power off and on ? There's usually a brief bout of blue in the BT equivalents start up light series ....

Standard User zyborg47
(eat-sleep-adslguide) Mon 11-Sep-17 12:28:50
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Re: sync problems


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
Just a quick one, the Plusnet hub one light will turn blue for a second and then it goes back to flashing green.
Is that from a restart/power off and on ? There's usually a brief bout of blue in the BT equivalents start up light series ....


Yes, it goes from a dark blue to a lighter blue and then start flashing green again.

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User Zarjaz
(eat-sleep-adslguide) Mon 11-Sep-17 13:13:01
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Re: sync problems


[re: zyborg47] [link to this post]
 
Hmm, I don't know the Plusnet version well enough......

My money is on the DSLAM port being borked.

Standard User zyborg47
(eat-sleep-adslguide) Tue 12-Sep-17 09:02:16
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Re: sync problems


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
Hmm, I don't know the Plusnet version well enough......

My money is on the DSLAM port being borked.



But if that is true, why would the modem I am using now work and at flipping good speeds?

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Administrator MrSaffron
(staff) Tue 12-Sep-17 09:05:37
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Re: sync problems


[re: zyborg47] [link to this post]
 
Borked as in some unique settings have been turned on that only work with certain hardware, and negotiation to ensure compatibility with hardware that does not support those modes is not working...

For example it might be insisting on Vectoring and/or G.INP actually operating and refusing connection to any other hardware.

When using the modem that syncs do you actually have an Internet connection?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Tue 12-Sep-17 11:06:22
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Re: sync problems


[re: zyborg47] [link to this post]
 
Pretty much what Mr.S said Adrian, weird do-do = DSLAM as a first point of intervention for me.

Standard User zyborg47
(eat-sleep-adslguide) Tue 12-Sep-17 20:11:00
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Re: sync problems


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Borked as in some unique settings have been turned on that only work with certain hardware, and negotiation to ensure compatibility with hardware that does not support those modes is not working...

For example it might be insisting on Vectoring and/or G.INP actually operating and refusing connection to any other hardware.

When using the modem that syncs do you actually have an Internet connection?


Yes, I am using it now and the speed is better than I have ever had, here

i tried my old my old modem and the router plusnet sent me at my mates place and they both work fine. TBH, I am worried about telling plusnet in case they knock the speed down, maybe i should just get another modem the same as my neighbours.

But it is a strange thing and surly the old Huawai modem would not be able to cope with the newer tech like Vectoring or G.INP?

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User zyborg47
(eat-sleep-adslguide) Tue 12-Sep-17 20:13:52
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Re: sync problems


[re: Zarjaz] [link to this post]
 
Very strange to me as well since the other stuff worked at my mates place.

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User Banger
(eat-sleep-adslguide) Tue 12-Sep-17 21:01:08
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Re: sync problems


[re: zyborg47] [link to this post]
 
HG612 supports vectoring and g.inp if firmware has auto updated which it looks like it has.

Tim
www.uno.net.uk & freenetname
Asus DSL-N55U and ZyXEL VMG1312-B10A Bridge on 80/20 Meg Fibre
Speed Test

Current Sync: 79050/19661

BQM
Standard User zyborg47
(eat-sleep-adslguide) Wed 13-Sep-17 07:45:56
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Re: sync problems


[re: Banger] [link to this post]
 
In reply to a post by Banger:
HG612 supports vectoring and g.inp if firmware has auto updated which it looks like it has.


But surly G.inp or vectoring should not stop a router/modem that is not updated from synchronising? That would leave some people with problems, in fact a lot of people with problems.
Saying that by all accounts according to a BT Engineer I am not the only person up here having problems, but he was a phone line engineer, so would not know so much about broadband.
What I don't understand is why if it is a problem with G-inp and vectoring, why have it only happened when my phone line died and fixed? Surly Plusnet would not send out a new router that would not cope with the newer tech, or then again maybe they would.

What I have done is connected the hub one to the modem via wan and see if it will update, worth a go.

i have ordered a Huawei modem from ebay for £18, but i really should not have to,

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User ukhardy07
(knowledge is power) Wed 13-Sep-17 08:04:02
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Re: sync problems


[re: zyborg47] [link to this post]
 
i have ordered a Huawei modem from ebay for £18, but i really should not have to
You do not have to, if you raised a fault and stopped using the line, it would get resolved.
Standard User witchunt
(committed) Wed 13-Sep-17 09:15:11
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Re: sync problems


[re: zyborg47] [link to this post]
 
i have ordered a Huawei modem from ebay for £18, but i really should not have to,

And you don't have too but if getting Plusnet to raise a fault is too much bother then it seems the only option.
Administrator MrSaffron
(staff) Wed 13-Sep-17 09:38:14
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Re: sync problems


[re: zyborg47] [link to this post]
 
Hence why the saying 'its borked' i.e. when set up properly the systems should fallback to configuration both DSLAM and modem support, but as with many configuration systems always the chance that one flag has been turned off that stops backwards compatibility.

Without access to all the data we are all making educated guesses, but resolution is down to broadband retailer chasing its wholesaler, or if too much hassle using hardware that is happy working.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User zyborg47
(eat-sleep-adslguide) Wed 13-Sep-17 09:40:01
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Re: sync problems


[re: ukhardy07] [link to this post]
 
In reply to a post by ukhardy07:
i have ordered a Huawei modem from ebay for £18, but i really should not have to
You do not have to, if you raised a fault and stopped using the line, it would get resolved.


While plusnet customer service ispretty good, getting though to them is a pain in the neck, waiting for 15-20 minutes for them to answer the phone si not my idea of fun.
but I do get your point, the problem is I am worried they will do something that will knock me off and while I am connected I can get some things done.

I will give them a call later on this evening, they answer quicker after 9pm.

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User zyborg47
(eat-sleep-adslguide) Thu 14-Sep-17 14:05:06
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Re: sync problems


[re: zyborg47] [link to this post]
 
I did not call them as I was not well when I came home, but about 30 mins ago I had a BTOR van come, he done a test and confirmed there is something wrong and have now gone to the cabinet to have a look. He is amused as I am why one modem will connect and the others do not, I even got my new Huawie today and that connects like my neighbours do. Still May it is a spare I suppose.
So we will see what happens.

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Standard User witchunt
(committed) Thu 14-Sep-17 16:35:48
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Re: sync problems


[re: zyborg47] [link to this post]
 
about 30 mins ago I had a BTOR van come

Amazing. What are the chances?
Standard User Zarjaz
(eat-sleep-adslguide) Thu 14-Sep-17 17:41:21
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Re: sync problems


[re: zyborg47] [link to this post]
 
Any update ?

Standard User zyborg47
(eat-sleep-adslguide) Fri 15-Sep-17 07:11:13
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Re: sync problems


[re: Zarjaz] [link to this post]
 
Yep, they have no idea what the problem is, when the BTOR engineer put his test equipment on my line in the house, he does not get any sync, whihc is the same as my ECI and plusnet equipment, so he went up to the cabinet and he gets the same readings there, he can not get a sync there, so it is not my line. He phoned what I presume is their support centre and they have no idea either, but by all accounts it should be working. they have no idea why it works with Huawie modems and no other.

I got my modem yesterday I grabbed from ebay and that works fine. Plusnet is going to send me a Zyxel router as they said it seems the hub one is not compatible with my cabinet, but if that is true then since it is based on a BT home hub then surly my next door neighbours would
have the same problem and other people with different equipment on the same cabinet.

We will see what this new router does, to be honest i am ok with the way it is as it is working, I am using the modem I got from ebay, and I connected the hub one via wan as it have better Wi-fi than my old TP-link.

BTOR is going to keep working on it and is going to make an appointment a fibre engineer to have a look as it is confusing them, I love confusing people. Since i can get broadband I do find it rather funny, even if I paid out £18 for a modem. Oh well, the ECI one is useful to keep just in case someone else have a problem.

this post is a bit rushed as I now have to go back to work after 5 days off, :{

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC

Edited by zyborg47 (Fri 15-Sep-17 07:12:13)

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