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Standard User mittenkrust
(member) Sat 16-Sep-17 14:13:31
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Questions about Fibre activation


[link to this post]
 
Parents had fibre just activated and mother was just telling me how they were given a activation fee. I assumed as they have had a active phone line over 20 years it wouldn't count for activation but that was question 1 just in case I was wrong.

But either way they have not had a new socket or faceplate installed in at least 10 years after the old one failed yet Openreach didn't go to their premises to even check, I would of assumed that was part of the charge.
Standard User Chippy_Tea_
(member) Sat 16-Sep-17 14:29:15
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Re: Questions about Fibre activation


[re: mittenkrust] [link to this post]
 
I recently moved to talktalk faster fibre they do not charge a set up fee but i am sure they used to so maybe your parents are with an ISP that still charge a set up do you know who their ISP is?

I never looked into why they charged it in the past but have just read the activation fee is to pay openreach to visit the cabinet and switch them over

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Edited by Chippy_Tea_ (Sat 16-Sep-17 14:33:20)

Standard User mittenkrust
(member) Sat 16-Sep-17 14:37:14
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Re: Questions about Fibre activation


[re: Chippy_Tea_] [link to this post]
 
They changed from ADSL2 not sure provider as it was a reseller to EE fibre.


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Standard User Chippy_Tea_
(member) Sat 16-Sep-17 14:40:15
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Re: Questions about Fibre activation


[re: mittenkrust] [link to this post]
 
In reply to a post by mittenkrust:
They changed from ADSL2 not sure provider as it was a reseller to EE fibre.


That is what i did and as i said there was no charge in fact that was one of the reasons i finally decided to switch they make enough out of us as it is without charging to switch.

I forgot i posted in this thread - http://forums.thinkbroadband.com/favlinker.php?Entry...

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Edited by Chippy_Tea_ (Sat 16-Sep-17 14:42:21)

Standard User zyborg47
(eat-sleep-adslguide) Sat 16-Sep-17 14:48:39
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Re: Questions about Fibre activation


[re: mittenkrust] [link to this post]
 
In reply to a post by mittenkrust:
They changed from ADSL2 not sure provider as it was a reseller to EE fibre.


Some do charge an activation fee, even if you change from FTTC to FTTC, they still do it, I think it is a BT open reach thing, but some providers will absorb the cost, like Talk Talk as long as you have a long enough contract. One of the reason i decided to stay with plusnet is because by the time I paid the activation fee I would not be saving a lot.,

Adrian

Desktop machine now powered by windows 10 pro, reluctantly, laptop by Linux

Plusnet FTTC
Administrator MrSaffron
(staff) Sat 16-Sep-17 16:51:10
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Re: Questions about Fibre activation


[re: zyborg47] [link to this post]
 
First time getting FTTC its £49 activation at wholesale level, those providers doing it 'free' are gambling on you staying for contract period and beyond.

The migration is £11+VAT so providers charging a lot more when you switch could be seen as making a profit on that, but there are the gifts/rewards/hardware costs to account for

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Michael_Chare
(fountain of knowledge) Sat 16-Sep-17 17:05:40
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Re: Questions about Fibre activation


[re: mittenkrust] [link to this post]
 
In reply to a post by mittenkrust:
But either way they have not had a new socket or faceplate installed in at least 10 years after the old one failed yet Openreach didn't go to their premises to even check, I would of assumed that was part of the charge.
If the router is connected to the master socket and it is the type with a detachable faceplate,
then it is best to use a filtered faceplate which you can buy yourself.

Michael Chare
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