Hi, I've posted this on the BT forum but thought I'd try here because there seems to be more FTTP discussion.
I ordered Infinity 3 on 2nd August, the same day the checker showed it as being available. Outside work was due to take place 10th August.
I phoned on 10th and was told the survey had revealed a problem, which is that the pole I'm supposed to be connected to has no manifold and one needs to be installed. I can see that this is the case.
However, both my next door neighbour to the left and next door but one to the right have now been connected to a different pole about 30 yards to the left of my house.
The neighbour to the right's connection uses a shared electricity pole outside my drive to get from the fibre pole to his house, so passes in front of my house.
I phoned the fibre order team on Saturday and queried why I can't be connected to the same manifold, they spoke to Openreach while I was on the phone and Openreach say the manifold is full.
There are only two cables coming out of the top of the manifold, which connect to the two neighbours mentioned above.
My question is: how can the manifold be full if there are only two connections coming out of it?
How come both of my neighbours seem to have had no problem getting connected?