(Asking for a friend)
According to BT's DSL checker, looking up by full address (not simply postcode), EADIC cabinet 10 is now live for VDSL. However, when looking up by phone number (I tried a few) the checker says cabinet 10 is not live. How can this be?
Strangely, when my friend tries to order Infinity from BT's website using postcode and landline number, initially it estimates ~70Mbps but right at the end of the order process it goes on claim only ADSL is available.
Even more oddly, one of their neighbours HAS managed to order Infinity and has a go-live date within the next 2 weeks. The only difference with them is that have/had a TalkTalk LLU connection whereas my friend has a BT line.
Is this a BT/OR database issue - if so how does it get resolved? Cabinet 10 has only been reporting as live via checker for about 7 days and it only covers a small area so I doubt it's "full" already.
Any ideas/suggestions? Any secret BT/OR lurkers able to take quick look?