(Apologies for the long first post!)
After some degradation to my Virgin Media service, mainly due to bad latency noticeable when loading up webpages (to the point where it didn't even feel like a 100mb/s service) and in gaming (diagnosed via the TB BBQM, still present after a Virgin cable swap, now assuming to be Intel Puma 6 issues) I have decided to jump ship to BT Infinity.
My property didn't have an existing line so an engineer was booked and the job completed on Friday.
When the engineer arrived he assessed the current setup, and said he would run the new line to my existing brown Virgin box on the outside of the house, splice the BT line into the existing Virgin phone line (not the Virgin cable of course), and change the faceplate inside the house. I politely requested that I would prefer him run the new BT line straight from the cabinet into the property because: (a) to me that just makes sense to do the job 'properly' (not that I said it like that to the engineer), (b) as it was a new line, I am very close to the cabinet and due to me playing online games I would like a better ping as possible, so I wanted as little failure points as possible and (c) because I had never used a phone via that line since I'd lived in the house and it wasn't even wired up inside the box/faceplate inside the house anyway - just a loose wire coiled up ready to be connected. To keep my other half happy I did say lets just pull the Virgin phone line out and we could just use the existing hole in the wall to run the new line in through and also then use then existing screw holes for the new BT Master socket/backplate so no drilling required anywhere, keeping everyone happy.
At some point this got last in translation and the engineer cut the line at the brown Virgin box outside the house, a mere foot or 2 away from the holes in the wall. I did pull the existing Virgin phone line out so it was at least finished off with new BT cable. The 'jelly crimp' style connectors were used to splice to 2 lines, however they were just left loose inside the (very ill-fitting and definitely not weather-proof) brown Virgin box, not even in a gel splice enclosure.
My question is, should the engineer of even been touching the Virgin line in the first place (not that I'm bothered about the loss of a Virgin phone line I never used, but rather the overall cut-corners/whichever way is quickest & easiest approach to the job), should the splice of been left exposed as it was, and does splicing a connection have any affect on the latency/jitter on a line?
(For those wondering, from initial tests I'm getting around 49-51mb/s down on the 52mb/s package, 10-11mb/s up - so happy with speed though have had some low's around 10mb/s down. Ping around 18ms which I know isn't bad at all (probably far better than most!), but some high spikes on the monitor which seem to have settled down a bit
but due to the way the job was left and my very close proximity to the cabinet I can't help but feel that it could be better in perfect circumstances! Or am I just being moany?)
BBQM for those interested.