Guess I'll find out a week tomorrow when my installation appointment is. What was the error you encountered? And why has it taken them from March until October to resolve it?
Error was that for some reason, of the five properties at the postcode, only three were listed as being able to have FTTP, our being one of the ones that couldn't, even though we were 10m across the farmyard from one that could and placed an order.
OR is absolutely useless - I tweeted and filled out an on-line ticked and the 4 week response turned to 6 weeks with no change in status. I e-mailed the CEO of BT who got his team involved long enough for me to explain and place an order in April.
There was about 4 months of fannying around with contractors surveying, re-surveying, re-re-surveying before digging up the shared drive in fits and starts. In the mean time, there were 3 visits by engineers to install the fibre even though the closest piece of cable was in ducting about 50m away.
AT some point, the database must have flipped as there are now two listings for us and neither can get fibre. This delayed our install while the neighbours went ahead as planned.
BT threw their hands up and said they have no control over OR and said we'll just get them to install it anyway.
As of Tuesday, when I was chatting to the guys working on the neighbour's property they said that there were no other orders that they could see on the system for the post-code.
BT have e-mailed be to say that an engineer is coming between 8 and 1 next Tuesday to install fibre.
Time will tell.