Looking for a bit of advise here,
Just ordered a VDSL service at an address that the BT DSL Checker predicts a speed between 55 and 73mbps
Service was activated yesterday and the sync speed is 16mbps - clearly very poor
The BT HomeHub reports a line attenuation of 31/22.9dB
I found an attenuation to sync speed calculator for VDSL2 and it predicted a sync of 18mbps based on this attenuation, does that sound accurate?
Having tried BT "Technical" help they had no idea what attenuation actually was and suggested I wait a month before contacting them again. Clearly I don't want this to drag on past the cooling off period as I don't want to be stuck in an 18month contract for a service that performs so poorly.
Screenshot of Sync Speed: https://imgur.com/a/yq37l