Recently discovered my exchange has finally been upgraded to allow for Fibre connections and currently looking who to go with. I'm currently with Uno who have been excellent in pretty much every way and I can't speak highly enough for their customer support. Still, I've always heard good things about Zen but they have always been so pricey that I never bothered but Fibre the prices aren't all that much different plus it comes with a bonus of a free router which makes it quite desirable. My only worry is I've been reading about people having problems with their Fibre connections from them, is this just an extreme minority and can it be resolved? I work from home and my internet connection is extremely important to me, I don't want to be stuck on a 12 month contract with problems that can't be fixed.
Also do they throttle in any way? Is unlimited truly unlimited? I'm a big gamer and pretty much download all my games and am about to get an Xbox One X for Christmas and I hear 4k games come at over 100gb so my connection will be getting a LOT of usage.
Any thoughts or advice would be highly appreciated.