I was told that the order could take 4-6 weeks which was fine with me.
Zen sent out the router and within 24 hours I had a text from BT_SMS indicating an engineer visit had been booked for this morning so I duly booked the day off to meet with the engineer.
Later that day I got a mail from Zen indicating OR were undertaking a 'desktop survey' and would be in touch if they needed a visit, I guessed OR had decided all was well and had contacted me to let me know the work was going to be undertaken today
I got up at 6 as I would do on a working day and waited.
When it got to 12.45 I rang Zen to find out what was occurring (or not as the case maybe) and explained the communication I'd had from them.
OR hadn't updated any notes to even let Zen know they'd even sent me a text.
Zen got in touch with OR who told them that a visit was not required and that the stage one work had been handed off to the contractor to do by 29 December.
Had I known this I would have cancelled my leave.
I am rather angry that they (OR admin) didn't actually have the decency to even text to say there was not going to be a visit.
Anyone know how you go about lodging an official complaint about Openreach's admin processes?
Router: Netgear D6400
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.