OpenReach guy came out in late November. Poked some blue string down the ducting from the house, then declared that the street box didn't have ducting connecting to the other street box with the fibre in it (buried armoured cable). Said someone would arrive to do some digging and duct it then he'd come back and hook it up. Spraypainted lines everywhere to mark it out.
Couple of days before Christmas an OpenReach contracted surveyor turned up. Said exactly the same thing. Diggers would chuck some new ducting down, and we're done. The proposed duct will run past other neighbours who are also ordering fibre too.
Last week I get an email saying installation would be completed by the 22nd.
Today I get an email saying:
Following your most recent site survey, additional charges have been identified due to the need for added installation tasks required to install fibre to (and into) your site.
The charges are as follows:
Survey 1 = 245.14
Duct Soft Surface (7M) = 201.53
Duct Carriageway (36M) = 4033.80
Total Cost: 4480.47
Openreach cover the first £1000, therefore the amount payable from yourself would be: £3480.47
Not sure where the distances came from but I'll check. Think it's more like 30m total, but whatever. None of it is on my property.
Feels like if my phone line failed between the street boxes they'd have to replace it? (in fact, they added ducting between my house & the street box in June because the existing armoured cable had given up). I can kind of understand paying for between my house and the street, but not between one bit of the street and another, all on their network. First person who orders pays for it all?!
I found a thread from 2014 discussing similar stuff, but I suspect the state of play may have changed since then?
Anyone encountered similar issues, and is there anything I can do about it? I have better things to do with £3K than give it to OpenReach to fix their network.
Edited by rcoup (Fri 12-Jan-18 16:45:40)