General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


Pages in this thread: 1 | 2 | (show all)   Print Thread
Standard User welshy1812
(newbie) Thu 01-Mar-18 13:58:05
Print Post

Switching provider when FTTC cabinet is full


[link to this post]
 
I've seen posts say that you would be unable to switch provider when a cabinet is full as the port will disappear when your service ceases, is that still the case ?

I'm looking to change provider as I'm currently paying almost double with BT compared to some of the offers on the go at the moment.

Anyone have a definitive answer to this ?
Standard User tomse43
(regular) Thu 01-Mar-18 14:05:28
Print Post

Re: Switching provider when FTTC cabinet is full


[re: welshy1812] [link to this post]
 
That is true, it will go to someone else who's on the waiting list, you don't have priority.

Have you tried calling up BT and threatened to leave? See what offers you can get if you haven't already tried.
Standard User welshy1812
(newbie) Thu 01-Mar-18 14:10:13
Print Post

Re: Switching provider when FTTC cabinet is full


[re: tomse43] [link to this post]
 
The waiting list is a myth, doesn't exist does it ?


Register (or login) on our website and you will not see this ad.

Standard User uno
(knowledge is power) Thu 01-Mar-18 14:16:59
Print Post

Re: Switching provider when FTTC cabinet is full


[re: welshy1812] [link to this post]
 
In reply to a post by welshy1812:
The waiting list is a myth, doesn't exist does it ?


They do.

Orders can be placed on the waiting list and once there is capacity, the order will commit for the next possible date.

Matt

uno Communications
t: 0333 773 7700
Official Maidenhead, Milton Keynes & Sheffield Speedtest.net Host
Standard User welshy1812
(newbie) Thu 01-Mar-18 14:34:39
Print Post

Re: Switching provider when FTTC cabinet is full


[re: uno] [link to this post]
 
So I'm effectively trapped paying BT's prices unless I want to cancel my service then...
Standard User tomse43
(regular) Thu 01-Mar-18 14:37:15
Print Post

Re: Switching provider when FTTC cabinet is full


[re: welshy1812] [link to this post]
 
Essentially, yes.

Alternatively you can switch company and join the waiting list, go on ADSL until a slot frees up.

Edited by tomse43 (Thu 01-Mar-18 14:38:07)

Standard User ian72
(eat-sleep-adslguide) Thu 01-Mar-18 14:49:36
Print Post

Re: Switching provider when FTTC cabinet is full


[re: welshy1812] [link to this post]
 
Go on the BT website and on your account look at "My Offers" - there may be options there. If not, ring BT and ask them for a discount.
Standard User AL66
(regular) Thu 01-Mar-18 15:32:17
Print Post

Re: Switching provider when FTTC cabinet is full


[re: welshy1812] [link to this post]
 
Apparently now only used when someone has lost their port due to an order foul up.

As I understand it if you were to switch supplier to one also using BT wholesale then the switch should be purely logical with no physical changes needed at the cabinet - in theory, doesnít always work if the order goes awry - not worth the risk unless you donít mind losing service.

Either get a better deal from BT or wait until new capacity has been added. If you see it become available Iíd wait several weeks to make sure itís not just a single port thatís come free from a ceased service.
Standard User Michael_Chare
(fountain of knowledge) Fri 02-Mar-18 13:53:13
Print Post

Re: Switching provider when FTTC cabinet is full


[re: tomse43] [link to this post]
 
It would be nice to see a complaint to Ofcom. Openreach which is part of BT should be stopped from doing this.

Michael Chare
Standard User Icaras
(experienced) Fri 02-Mar-18 18:43:24
Print Post

Re: Switching provider when FTTC cabinet is full


[re: AL66] [link to this post]
 
In reply to a post by AL66:
Apparently now only used when someone has lost their port due to an order foul up.

As I understand it if you were to switch supplier to one also using BT wholesale then the switch should be purely logical with no physical changes needed at the cabinet - in theory, doesnít always work if the order goes awry - not worth the risk unless you donít mind losing service.


Which is odd as the ports are (in a way) virtual anyway. So when a port fails and an engineerís requests a lift and shift (service to be moved onto a spare port) it is done within 15 minutes and suddenly that personís service shows up on a completely different port. Doesnít matter what CP theyíre with.

Icaras
Pages in this thread: 1 | 2 | (show all)   Print Thread

Jump to