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Standard User supernova
(experienced) Mon 26-Mar-18 21:45:34
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Your cabinet is enabled for Superfast fibre however you're..


[link to this post]
 
Hi
I wonder if anyone can help? I am moving into a new built, possibly next month. The new property is connected to cabinet 13 on Kenton exchange in Newcastle upon Tyne. when I check on the openreach website I get the following message:
Your cabinet is enabled for Superfast fibre however you're not able to order fibre just yet. This might be because the length of the line is too long to get Superfast speeds. We're actively looking at other options.
the estimated speed on the BT speed checker is 5mbps!!
I lodged a case with Openreach who contacted me saying the passed the query to a specialist team and they would get back within 28 days.. the 28 days passed and I heard nothing. I contacted them again and was promised I would hear very soon, But I am still waiting.
Questions are:
1) Is this a case of databases not catching up with new builds?
2) how can I make openreach look at this quickly?

Many thanks

Administrator MrSaffron
(staff) Mon 26-Mar-18 21:50:28
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Re: Your cabinet is enabled for Superfast fibre however you'


[re: supernova] [link to this post]
 
If there is no actual phone line installed to the property it may only get resolved on the checkers once a phone line is in place.

The key to the puzzle is how far are you from cabinet 13?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User supernova
(experienced) Mon 26-Mar-18 22:14:43
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Re: Your cabinet is enabled for Superfast fibre however you'


[re: MrSaffron] [link to this post]
 
Thanks for the quick reply.
I have a friend who moved into the new development and they have a phone line and have been connected to old ADSL with a sync speed of about 5Mbps.
can I DM you more details?


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Administrator MrSaffron
(staff) Mon 26-Mar-18 22:19:35
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Re: Your cabinet is enabled for Superfast fibre however you'


[re: supernova] [link to this post]
 
You can but email is better as less likely to miss it

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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