General Discussion
  >> Fibre Broadband


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User johncas
(newbie) Tue 22-May-18 22:27:14
Print Post

Fibre on exchange only line


[link to this post]
 
On an exchange only line in Leicester what is the time scale for getting fibre on an exchange only line we checked openreach website it said accepting orders put an order in engineer came out did not seem to know whats going on did tests then a month later BT cancelled our order and check again on openreach says IN SCOPE where exploring solutions phone BT they said they had laid our fibre cables to the wrong cabinet is this true has it happened before in other places has it happaned to anyone else if so it's a big mistake b y openreach anyone know how long it will take to fix it by putting the cables to correct cabinet
Administrator MrSaffron
(staff) Tue 22-May-18 22:29:53
Print Post

Re: Fibre on exchange only line


[re: johncas] [link to this post]
 
When you say fibre do you mean full fibre or VDSL2 the answers will be very different as two different physical technologies

i.e. was technology FTTP or FTTC on Openreach website

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User j0hn83
(experienced) Wed 23-May-18 11:17:52
Print Post

Re: Fibre on exchange only line


[re: johncas] [link to this post]
 
To be honest what you said makes no sense.
If you are on an exchange only line then you are not connected to ANY cabinet.
OpenReach could have rolled Heinz spaghetti to the local cabinet and it would make no difference to you.

I don't believe for a single second that they feed fibre to the wrong cabinet by mistake.
The chances are that you were marked as being on a fibre enabled cabinet by mistake, which they corrected after you placed an order.

Could you visit here...

https://www.dslchecker.bt.com/

enter your full address (not postcode) and paste the result from the very top line.
It will look like... 123 YourStreet, Town, AB12 3CD, on Exchange YOUREXCHANGE is served by Cabinet X
or
It will state you are on an exchange only line.
We only need the bit in bold, not your address.

If it gives a cabinet number then someone can check further into for you.
If it says your line is exchange only then you were mistakenly labeled as connected to a cabinet. That's the only way you would be able to order an FTTC service.

Edited by j0hn83 (Wed 23-May-18 11:19:53)


Register (or login) on our website and you will not see this ad.

Administrator MrSaffron
(staff) Wed 23-May-18 11:42:20
Print Post

Re: Fibre on exchange only line


[re: j0hn83] [link to this post]
 
Some EO bits of London have gained in fill cabinets, and lots more is marked down as FTTP on the way.

So there is a chance a cabinet is involved, though also a chance depending on where poster has been looking that they have been confused, since some places call the different EO bundles cabinets.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
  Print Thread

Jump to