Long time reader, but first time poster.
I've lived in a new build property for roughly 4 years and have had FTTP from day one with BT.
I've recently started shopping around for a new deal on the BT website. To cut a long story short, it appears that despite being a customer for over 4 years, there is something wrong on their system where my telephone number and even address does not show up in their checkers - even on the Openreach website - number not recognised, and my flat not showing with a postcode search (despite my neighbours addresses showing!)
I've spoken to someone at BT today and they say that my address is showing as a so called 'Silver Address' rather than a 'Gold Address' and they have started the process to get this changed - but could not tell me how long this should take.
The guy I spoke to in the connections team didn't even know what the difference was?
Anyone here had any experience with this / and or have any usual timescales?
Thanks in advance!