Firstly thanks in advanced for any help I may receive.
I recently posted over at the BT forums about the issue I am having with fibre and I was told people here may be able to help. (Original post here for those interested: https://community.bt.com/t5/BT-Fibre-broadband/Predi...
- the property we have just moved into had previous tenants who had fibre
- we have had an engineer visit (10/09/2018) and state he thinks we should be able to get fibre (noting that we were incorrectly recorded as connected directly to the exchange rather than the cabinet)
- he rang someone to update the system (updating the record to reflect we are connected to cabinet 22 on exchange SCIENCE PARK (Cambridge))
Alas, as of today BT's DSL checker, Sam Knows and Openreach's website state that whilst our cabinet is fibre enabled, we cannot order it. The very useful map that thinkbroadband have put together:
clearly shows that people in my area are getting 76Mb speeds (in fact even GFast).
As I'm sure people can appreciate, this is proving rather irritating.
A user on the BT forum suggested I fill out the Openreach enquiry form found here:
which I have done.
My question is - is there any way I can definitively find out why I seemingly cannot get fibre, and is there any way I can "force" an actual check on the line? It seems like this is an error with Openreach's database rather than the property's actual fibre (in)eligibility.
Any help would be much appreciated.