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Standard User threelegs
(regular) Mon 08-Oct-18 19:23:35
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At Last Pt 3


[link to this post]
 
it now appears that the FTTH infrastructure in my little lane is active as the checkers now say WBC FTTP available. BUT not when I input my number but does when I use a neighbours number?? the neighbours would be connected to the manifold at the top of the pole in my garden! but it says I cant get it. Grrr... Does anybody know how I can get the database updated so that at last I can order fttp
Standard User Zarjaz
(eat-sleep-adslguide) Tue 09-Oct-18 07:49:56
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Re: At Last Pt 3


[re: threelegs] [link to this post]
 
A politely worded email to Mr.Saffron can sometimes help.

Standard User ian72
(eat-sleep-adslguide) Tue 09-Oct-18 09:11:38
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Re: At Last Pt 3


[re: threelegs] [link to this post]
 
Technically your chosen ISP should be able to get BT to update the database. If that fails then MrS may be happy to help.


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Standard User candlerb
(member) Tue 09-Oct-18 10:02:03
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Re: At Last Pt 3


[re: threelegs] [link to this post]
 
In reply to a post by threelegs:
BUT not when I input my number but does when I use a neighbours number??


When you say "number" do you mean "phone number" or "house number"?

If you've been checking by phone number, it's worth trying the Address Checker too (note: not the postcode checker!) The address checker lets you enter a postcode, and then select a specific address from a list.

In the event they've listed your property with more than one variant of the address, try them all.
Administrator MrSaffron
(staff) Tue 09-Oct-18 10:21:58
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Re: At Last Pt 3


[re: threelegs] [link to this post]
 
If your phone service is with a full LLU provider that would explain the problem, since BT Wholesale have no knowledge of where that number is i.e. full LLU numbers can move around

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User threelegs
(regular) Tue 09-Oct-18 10:42:59
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Re: At Last Pt 3


[re: MrSaffron] [link to this post]
 
hi Mr s I am not with a full llu provider just john lewis broadband.
ps have PMed you
Standard User threelegs
(regular) Tue 09-Oct-18 10:46:32
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Re: At Last Pt 3


[re: candlerb] [link to this post]
 
phone number, the houses in the lane all have names
Administrator MrSaffron
(staff) Tue 09-Oct-18 10:54:27
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Re: At Last Pt 3


[re: threelegs] [link to this post]
 
As per PM but to save others that step

The PM system is great but for tracking this stuff e.g. so I can get back in touch once Openreach get back in touch I need you to email me

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User candlerb
(member) Tue 09-Oct-18 11:35:14
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Re: At Last Pt 3


[re: threelegs] [link to this post]
 
In reply to a post by threelegs:
phone number, the houses in the lane all have names


OK, so definitely try the Address Checker. In the address screen, just enter the postcode. Then on the next page it should give you a drop-down list of named houses to choose from.

As regards LLU: that would explain it if the BT checker didn't recognise the number at all ("There is no data available for this number") . But if the BT checker recognises the phone number, and says ADSL is available but FTTP is not, I think that's a different problem.
Standard User RobertoS
(elder) Tue 09-Oct-18 11:36:29
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Re: At Last Pt 3


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
The PM system is great but for tracking this stuff ...
Should that be "but not for tracking"?

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