Whats the situation with FVA? I had a FTTP connection installed in November, but my voice service is still on the old copper line, I thought this was the 'default' for brown field installations. I was chatting with neighbour the other evening, he has also placed an FTTP order, but he's been told he needs a new phone number (I'm sure this is wrong, but assume it's because the random order processing system has allocated him FVA)
Well our copper line was sooooo bad and has been for years, it's possibly just an old line (not sure), but there is no good / working pairs left.
When it become windy and rainy our copper line speed would drop down to nothing and then the phone would go dead.
The engineers would come out but wouldn't be able to resolve the issue apart from re-do the joints and that it.
I was also told by the engineers when they were here at the time and also BT over the phone that a new additional set of copper cables pairs would not be installed just for the one line, which is fine and I agree with.
This was why as soon as we were able to order FTTP we decided on getting everything off the copper line, so when I placed the order over the phone I also asked for the phone service to also be moved over to FVA too, and that we need to keep the same current phone number which they said ok.
Where our FVA Service started 3 to 5 days after our FTTP went live which was also when our ADSL2+ service stopped, the engineer that installed the FTTP left the phone cable from the ONT tacked along the skirting and by the NTE5A Master Socket and said once the TEL1 light on the ONT was lit to swap the two wires over in the master socket and phone the 6 digit phone number and follow the instructions and if I wanted to terminate the cables back to the BT80 box, and then job done.
So now our copper line is terminated at the BT80 Box.
TBH, I think you need to actually ask for the phone service to be moved over to FVA and that you want that FVA service to use your current phone number.
Now if you are in an area that only has FTTP and has no copper then the phone service might be over FVA assuming a phone service is being provided that is.
The way I see it, if you have no issues on your copper line and that you have FTTP, then there is no need to move it over, you gain nothing doing so apart from a one of cease fee of about £35, you still have line rental over FVA.