We placed our order with Cerburs on the 9th of May last year (so over 9 months ago as I type) and the installation is not near complete yet, so I was wondering how long it has taken for others in this forum?
Openreach don't appear to be particularly efficient or motivated to complete the work. We needed a pole replacing (*), some ducts inspecting (and possibly clearing) and an access chamber in the verge before they can actually pull the fibre in. Each of these jobs on the same short stretch of road needs separate teams, each with traffic management. Crews will turn up, look at the road and report that they can't do the job because no traffic management has been booked for the job, they then come back a few weeks later when it has. Roadworks appear on roadworks.org and then never happen, get rearranged a few weeks later. Each task takes several attempts to complete, each with a week or three between. The latest delay is down to a manhole cover that can't be raised, and needs replacement which has been pending for almost a month now
Cerberus keep us informed with a weekly update and I can't really blame them for Openreach. Cerberus must be as frustrated about this as we are, so far this has cost them a lot of time to for no return.
So having got that frustration off my chest, what is your experience of FTTPod installs?
And to rub salt into the wounds, when the company next door ordered a leased line by mistake (they actually meant to do a linked FTTPod order with us) Openreach were out in force within days, stringing up fibre and getting on with it. The mistake was realised and the leased line order cancelled, now we have bits of orphaned fibre on site
* When the pole was replaced on the third attempt, the crew told me "not sure why we were asked to replace it, it was fine and we could just have retensioned the existing cables to achieve the clearance required"
All spelling mistooks (C) me